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Reference and Information Services: An Introduction de Kay Ann Cassell

Reference and Information Services: An Introduction

Autor Kay Ann Cassell, Uma Hiremath
en Limba Engleză Paperback – 11 iun 2018
Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including
  • ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;
  • selecting and evaluating reference materials, with strategies for keeping up to date;
  • assessing and improving reference services;
  • guidance on conducting reference interviews with a range of different library users, including children and young adults;
  • a new discussion of reference as programming;
  • important special reference topics such as Google search, 24/7 reference, and virtual reference; and
  • delivering reference services across multiple platforms
As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.
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Specificații

ISBN-13: 9780838915684
ISBN-10: 083891568X
Pagini: 504
Dimensiuni: 178 x 254 x 25 mm
Greutate: 0.85 kg
Ediția:Fourth Edition
Editura: American Library Association
Colecția ALA Neal-Schuman

Descriere

Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues.

Cuprins

List of Figures and Tables
Preface
Acknowledgments

PART I    Fundamental Concepts
1    Introduction to Reference and Information Services
2    Determining the Question: In-Person, Telephone, and Virtual Reference Interviews
3    Finding the Answer: Basic Search Techniques

PART II    Introduction to Major Reference Sources
4    Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources 
5    Answering Questions about Anything and Everything—Encyclopedias
6    Answering Questions That Require Handy Facts—Ready Reference Sources
7    Answering Questions about Words—Dictionaries, Concordances, and Manuals
8    Answering Questions about Current Events, Issues and Research Topics—Databases (and Indexes) 
9    Answering Questions about Law and Business—Special Guidelines and Sources
10    Answering Questions about Health—Special Guidelines and Sources
Emily Vardell
11    Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides
12    Answering Questions about the Lives of People—Biographical Information Sources
13    Answering Questions about Government and Related Issues—Government Information Sources

PART III    Special Topics in Reference and Information Services
14    When and How to Use the Internet as the Primary Reference Tool
15    Reference as Programming
16    Readers’ Advisory Services
Maria Fesz and Cindy Orr
17    Reference Services for Children and Young Adults
Melissa Gross
18    Information Literacy in the Reference Department

Part IV    Developing and Managing Reference Collections and Services
19    Selecting and Evaluating Reference Material
20    Managing Reference Departments
21    Assessing and Improving Reference Services
22    Ethics in Reference
Diana Floegel
23    Reference 2.0
24    The Future of Information and Reference Services

Appendixes
  • Appendix A    RUSA Outstanding Reference Sources 2012–2022
  • Appendix B    RUSA Definition of Reference
About the Authors and Contributors
Index of Reference Resources
Subject Index

Notă biografică

Kay Ann Cassell is presently an adjunct professor at the Rutgers University Department of Library and Information Science where she teaches a variety of courses including reference and  information services, collection development, public librarianship and government information resources. She has worked in public and academic libraries. She has been the director of several public libraries and was the Associate Director for Collections and Services at the New York Public Library. As NYPL’s Associate Director of Collections and Services she oversaw the development of reference, collections, programs and services for all of the branches and initiated new programs and services. She received her MLS from Rutgers University and her PhD from the International University for Graduate Studies. She is the author of Managing Reference Today and Public Libraries and Their Communities, and she was selected as the 2019 winner of the Isadore Gilbert Mudge Award, the Reference and User Services Association’s highest honor.
Uma Hiremath was Executive Director at the Ames Free Library, Massachusetts; Assistant Director at the Thayer Public Library, Massachusetts; Head of Reference at the West Orange Public Library, New Jersey; and Supervising Librarian at the New York Public Library. She received her MLS from Pratt Institute, New York and her PhD in political science at the University of Pittsburgh.

Recenzii

”[This] classic text continues to be a go-to source for all things reference ... The sections on subject areas are especially helpful and include resources pertaining to law and business, geography, health information, and biographical information. Readers may be intrigued by the section on 'Reference as Programming,' which suggests different ways to help users navigate library resources ... Essential for library schools and valuable for academic libraries and larger public ones."
— Library Journal