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Selling Tourism Services at a Distance: An Analysis of the EU Consumer Acquis

Autor Josep Maria Bech Serrat
en Limba Engleză Paperback – 11 iun 2014
New rules on distance contracts provided for the Consumer Rights Directive of 25 October 2011 do not apply to package holidays or contracts falling within the scope of the Timeshare Directive. Moreover, contracts for passenger transport services and contracts for the provision of accommodation, car rental, catering or leisure services if the contract provides for a specific date or period of performance are not covered by some of these rules. Yet measures aimed at protecting the consumer when a contract is concluded via the phone, the Internet, by mail or other means of distance communication play a role in tourism. This book helps readers to navigate through uncertainties in travel contracts regarding information requirements, the right of withdrawal or providing alternative services. Findings reveal that consumer acquis is inadequately adapted to the features of the tourism industry when an optional instrument based on the Draft Common Frame of Reference might be used in the future.
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Specificații

ISBN-13: 9783642442292
ISBN-10: 3642442293
Pagini: 212
Ilustrații: XVI, 196 p.
Dimensiuni: 155 x 235 x 11 mm
Greutate: 0.3 kg
Ediția:2012
Editura: Springer Berlin, Heidelberg
Colecția Springer
Locul publicării:Berlin, Heidelberg, Germany

Public țintă

Research

Cuprins

Introduction.- Information Requirements.- Right of Withdrawal.- Performance Rules.- Conclusion. Information Requirements.- Right of Withdrawal.- Performance Rules.- Conclusion.

Textul de pe ultima copertă

New rules on distance selling provided for the Consumer Rights Directive will apply for contracts concluded after 13 June 2014 but not to package holidays or contracts falling within the scope of the Timeshare Directive. Contracts for passenger transport services and contracts for the provision of accommodation, car rental, catering or leisure services if the contract provides for a specific date or period of performance are not covered by some of these rules either. Yet measures aimed at protecting the consumer when a contract is concluded via the phone, the Internet, by mail or other means of distance communication are important to tourism. This book helps readers to navigate through uncertainties in travel contracts regarding information requirements, the right of withdrawal, and providing alternative services. Findings reveal that consumer acquis is not adapted to the features of the tourism industry when an optional instrument based on the Draft Common Frame of Reference might be used in the future.

Caracteristici

First book on selling tourism services at a distance from a legal perspective Highly topical subject for academic experts and community policymakers in all European Member States Hands-on recommendations for practitioners Clear and simple structure Scene-setting” introduction provides an easy access to the relevant questions With index, table of cases and table of legislative instruments for future reference Includes supplementary material: sn.pub/extras