Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan
Editat de Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawien Limba Engleză Paperback – 23 iul 2022
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings.
In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
| Toate formatele și edițiile | Preț | Express |
|---|---|---|
| Paperback (1) | 935.66 lei 6-8 săpt. | |
| Springer Nature Singapore – 23 iul 2022 | 935.66 lei 6-8 săpt. | |
| Hardback (1) | 941.50 lei 6-8 săpt. | |
| Springer Nature Singapore – 22 iul 2021 | 941.50 lei 6-8 săpt. |
Preț: 935.66 lei
Preț vechi: 1141.05 lei
-18% Nou
Puncte Express: 1403
Preț estimativ în valută:
179.04€ • 184.71$ • 149.41£
179.04€ • 184.71$ • 149.41£
Carte tipărită la comandă
Livrare economică 27 martie-10 aprilie
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9789811625817
ISBN-10: 9811625816
Ilustrații: X, 95 p. 34 illus., 27 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.16 kg
Ediția:1st ed. 2021
Editura: Springer Nature Singapore
Colecția Springer
Locul publicării:Singapore, Singapore
ISBN-10: 9811625816
Ilustrații: X, 95 p. 34 illus., 27 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.16 kg
Ediția:1st ed. 2021
Editura: Springer Nature Singapore
Colecția Springer
Locul publicării:Singapore, Singapore
Cuprins
Contents.- Preface.- List of Abbreviations.- List of Figures.- List of Tables.- Preface.- Chapter I: Introduction to Service Science.- Chapter II: Service Science And Sustainability.- Chapter III: Service sustainability paradigm as a basis for transformative service society.- Chapter IV: Inland Port in Malaysia: Logistical Revisit.- Chapter V: Think Global, Act Local: Strategies to Develop a Sustainable Mobility Program in Promoting Socioeconomic Development for a Better Quality Education,- Chapter VI: Media Psychology in New Era Communication.- Chapter VII: Critical Success Factors for Adopting Servitization Strategy.- Reference.- List of authors (author brief).- Index.
Notă biografică
Nur Fazidah Elias is a senior lecturer at Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM), Malaysia, and a senior researcher at e-Service lab, Centre for Software Technology and Management, UKM. She received her B.Comp.Sc. and M.Eng. from Universiti Teknologi Malaysia (UTM) and obtained her Ph.D. in information systems from Queensland University of Technology (QUT), focusing on the area of information systems (IS) success or IS impact. She specialises in information system success, and her research interests include the impact of IS/enterprise systems to organisations, IS cultural studies, system user satisfaction, service quality, e-service quality, survey design and validation.
Hazilah Mohd Amin is a senior lecturer at Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM), Malaysia. At UKM, she has taught numerous courses such as entrepreneurship, statistics, simulation, computer modelling, management science, information technology, management information systems and accounting information systems. She has published several articles in the Asia-Pacific Journal of Information Technology and Multimedia, Jurnal Teknologi (Sains Sosial), International Education Studies, Journal of Social Sciences and other related research papers. She holds Bachelor Degree in Mathematics and Statistics from the University of Adelaide, Australia, and Master of Business Administration from Ohio University.
Hazura Mohamed received her Bachelor of Mathematics from Universiti Kebangsaan Malaysia (UKM), M.Sc. in Quality and Productivity Improvement from Universiti Kebangsaan Malaysia (UKM) and Ph.D. in Mathematics from Universiti Teknologi Malaysia. Her Ph.D. focused on adhoc network performance. Currently, she is a senior lecturer at Faculty of Information Science and Technology, UKM, Malaysia, and a researcher at e-Service lab, Centre for Software Technology and Management, UKM. Her field of expertise is service quality, exploratory data analytics and quality model.
Siti Aishah Hanawi is a Senior Lecturer at Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM), Malaysia. She received her Bachelor of Science (Mathematics) and Master of Information Technology (Industrial Computing) from Universiti Kebangsaan Malaysia (UKM). She is also a researcher at e-Service lab, Centre for Software Technology and Management, UKM. Her current research interests are in mathematical and statistical modelling, service sciences, exploratory data analytics and quality models. She has published several articles in conferences and journals in the related areas.
Textul de pe ultima copertă
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings.
In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Caracteristici
Presents and analyzes various cases of service sustainability in Malaysia, Japan, and Taiwan from a value creation in future services perspective
Examines how organizations could remain sustainable in the growing service economy
Is written in an engaging literary style that can be understood by those with no technical background
Examines how organizations could remain sustainable in the growing service economy
Is written in an engaging literary style that can be understood by those with no technical background