Gallup's State of the American Workplace showed that workplaces that are actively engaged outperform workplaces that are disengaged in every measure. Crosby's two-volume set contains eight activities that create an engaged workplace and improve results. Volume One, The Core Activities, starts with an overview and a chapter on building an engagement strategy to break long-standing dysfunction. Crosby then provides chapters on various conflict resolutions, transition meetings, and work group development.