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Strategy in Airline Loyalty: Frequent Flyer Programs

Autor Evert R. de Boer
en Limba Engleză Paperback – 24 aug 2018
This book offers the first comprehensive exploration of frequent flyer programs. By combining academic research with extensive insights and examples from the actual business world, it explores the key drivers and strategies of airline loyalty marketing today in an unprecedented manner. Strategy in Airline Loyalty also explores how the programs have evolved over time from marketing programs to financial powerhouses, identifying both the catalysts for change, as well as the strategic options and underlying trade-offs available to airlines. Covering diverse angles ranging from behavioral economics, to accounting, and structural design, the book reviews every core aspect of frequent flyer programs and offers extensive frameworks and definitions. The book provides a useful and complete reference for researchers, and helps those interested in frequent flyer programs to develop a better understanding of their past, present and future.
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Specificații

ISBN-13: 9783319873503
ISBN-10: 3319873504
Pagini: 268
Ilustrații: XXXII, 268 p. 17 illus., 1 illus. in color.
Dimensiuni: 148 x 210 mm
Greutate: 0.36 kg
Ediția:Softcover reprint of the original 1st ed. 2018
Editura: Springer International Publishing
Colecția Palgrave Macmillan
Locul publicării:Cham, Switzerland

Cuprins

1. Introduction.- 2. The different types of frequent flyer programs.- 3. Core elements of the frequent flyer program.- 4. The economics and accounting of frequent flyer programs.- 5. Exploring the eco-system of the frequent flyer program.- 6. Taking the frequent flyer program to measure.- 7. Trends and innovations.- 8. The standalone frequent flyer program.- 9. Future of the frequent flyer program.- 10. Conclusion.

Notă biografică

Evert R. de Boer has researched and worked in airline loyalty strategy since 2000. He has collaborated with more than 15 airlines globally on frequent flyer programs in management and advisory roles, and has published numerous articles and white papers on the subject.

Textul de pe ultima copertă

This book offers the first comprehensive exploration of frequent flyer programs. By combining academic research with extensive insights and examples from the actual business world, it explores the key drivers and strategies of airline loyalty marketing today in an unprecedented manner. Strategy in Airline Loyalty also explores how the programs have evolved over time from marketing programs to financial powerhouses, identifying both the catalysts for change, as well as the strategic options and underlying trade-offs available to airlines. Covering diverse angles ranging from behavioral economics, to accounting, and structural design, the book reviews every core aspect of frequent flyer programs and offers extensive frameworks and definitions. The book provides a useful and complete reference for researchers, and helps those interested in frequent flyer programs to develop a better understanding of their past, present and future.

Caracteristici

Provides first discussion and analysis of existing airline loyalty program strategies Offers a comprehensive overview of the development of airline loyalty programs over time Explores how FFPs could evolve in the future, covering possible threats and potential opportunities