The corporate world of work now seems to be permanently unsettling. Technology, demographics, cultures and economies are in a constant state of flux. There are no rules, people have to adjust as they go along. They try new things, some fail, some succeed. We are now in a state of constantly learning. Whether you are an employee or a manager, these are challenging times. This book is a guide for employees and managers on key issues like how to handle redundancy, how to turn your enterprise into an ideas factory, how to improve customer service, how to manage an ageing workforce, how to handle social media, how to do presentations, how to have difficult conversations and how to manage a crisis. These are not written as rules, it s a guide only. And if they encourage you to think of your own way of handling things, then my job is done."