Most of us avoid difficult conversations much less have a habit of constructive candor when we need it most. Or we overreact, damaging the relationship and making new behavior all the more difficult. This book teaches you how to consistently influence others when others behave badly, aren't meeting expectations, or didn't meet a commitment. It's a habit that can change relationships and eventually create a culture of accountability that cuts that thrives on respectful candor and high performance that flows out of healthy conversations. Specifically you will learn to do the following: - Have a productive commitment conversation where expectations are set or reset. - Speak up to anyone in a way that effectively communicate a viewpoint and influences them. - Plan for a productive conversation when I see a gap or issue. - Establish mutual purpose and respect to increase influence. - Use natural consequences to motive rather than rely on positional power. - Get a "derailed" conversation back to a productive dialogue. - Keep the lines of communication open when dealing with difficult topics."