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The consumer in public services – Choice, values a nd difference de Richard Simmons

The consumer in public services – Choice, values a nd difference

Autor Richard Simmons
en Limba Engleză Paperback – 14 apr 2009
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
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Specificații

ISBN-13: 9781847421807
ISBN-10: 1847421806
Pagini: 304
Dimensiuni: 168 x 231 x 19 mm
Greutate: 0.43 kg
Ediția:New.
Editura: Bristol University Press
Locul publicării:United Kingdom

Recenzii

Drawing on cutting edge research, this book brings together an impressive list of contributors to unpack a deceptively simple idea. A must for anyone interested in the future of public services. Marilyn Taylor, Professor of Urban Governance and Regeneration, University of the West of England

Notă biografică

Richard Simmons, Department of Applied Social Science, Stirling University, Martin Powell, Health Services Management Centre, University of Birmingham and Ian Greener, School of Applied Social Sciences, Durham University

Cuprins

Introduction: Managing the 'unmanageable consumer' ~ Martin Powell, Shane Doheny, Ian Greener and Nick Mills
Part one: The 'new politics' of public service consumption: New Labour and public service consumers ~ Eric Shaw
Narratives of public service delivery in the UK: comparing central and local government ~ Catherine Needham
Part two: Defining the consumer in public services: Differentiating consumers in professionalised services ~ Angus Laing, Gill Hogg and Terry Newholm
The differentiated consumer in public services: user perspectives ~ Richard Simmons
Part three: The public service consumer in context: The consumer in health services ~ Martin Powell and Ian Greener
The consumer in education ~ Catherine Farrell
The consumer in housing ~ Nick Mills
Awkward customers? Policing in a consumer age ~ John Clarke, Janet Newman and Louise Westmarland
Part four: The future: visions of the consumer: Authoritative consumers or experts by experience? User groups in health and social care ~ Marian Barnes
Differentiated consumers? A differentiated view from a service user perspective ~ Peter Beresford
The public service consumer as 'member' ~ Johnston Birchall and Richard Simmons
Conclusions ~ Richard Simmons and Martin Powell