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The Customer's Victory: From Corporation to Co-operation

Autor F. Dupuy
en Limba Engleză Paperback – 1999
Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.
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Specificații

ISBN-13: 9781349412051
ISBN-10: 1349412058
Pagini: 157
Ilustrații: VIII, 157 p.
Dimensiuni: 140 x 216 mm
Greutate: 0.22 kg
Ediția:1st ed. 1999
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom

Cuprins

Introduction PART ONE: THE PROBLEM The Organisation, Concreteness, Complexity The Customer's Victory What is a Bureaucracy? A Requiem for Bureaucracy PART TWO: THE PROCESS On the Difficulty of Change and the Difficulty of Managing Change The Frame of Reference Listening to Bureaucrats and Changing Bureaucracy Conclusion: Towards New Organisations?

Notă biografică

FRANÇOIS DUPUY is Chairman and CEP of the consulting firm Mercer
Delta France. He was formerly affiliate professor at INSEAD and professor of management part time at Indiana University Kelley School of Business. He also acts as an independent consultant and has worked for major public and private firms worldwide. He was previously a researcher in the French National Centre for Scientific Research, specialising in organisational analysis.