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The Differences Between Bs 15000 and ISO/Iec 20000 de Jenny Dugmore

The Differences Between Bs 15000 and ISO/Iec 20000: Achieving ISO/Iec 20000

Autor Jenny Dugmore, Lacy Shirley
en Limba Engleză Paperback – 30 noi 2006
Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
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Specificații

ISBN-13: 9780580473487
ISBN-10: 0580473481
Pagini: 124
Greutate: 0.41 kg
Editura: Institution of Engineering and Technology
Seria Achieving ISO/Iec 20000

Cuprins

Foreword; Acknowledgements; Introduction; Chapter 1 - What difference does it make?; Chapter 2 - BS 15000 and ISO/IEC 20000 Part 1; Chapter 3 - BS 15000 and ISO/IEC 20000 Part 2; Chapter 4 - Comparison of Parts 1 and 2; Chapter 5 - Coding of changes; Chapter 6 - Detailed changes to Part 1; Chapter 7 - Detailed changes to Part 2; Appendix A - Bibliography and further information; Books in the 'Achieving ISO/IEC 20000' series.

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