The Era of New Services: New Services, New Infrastructure and Service Rules for the Future Society: Management for Professionals
Autor Lefei Lien Limba Engleză Hardback – 28 feb 2024
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Specificații
ISBN-13: 9789819995646
ISBN-10: 9819995647
Pagini: 190
Ilustrații: XVII, 190 p. 70 illus., 40 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.5 kg
Ediția:2024
Editura: Springer Nature Singapore
Colecția Springer
Seria Management for Professionals
Locul publicării:Singapore, Singapore
ISBN-10: 9819995647
Pagini: 190
Ilustrații: XVII, 190 p. 70 illus., 40 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.5 kg
Ediția:2024
Editura: Springer Nature Singapore
Colecția Springer
Seria Management for Professionals
Locul publicării:Singapore, Singapore
Cuprins
Services Everywhere.- Services in Complexity.- The Perspective of Networks.- The Perspective of Resources.- The Perspective of Needs.- The Perspective of Culture.- Principles of Service Design and Innovation
Notă biografică
Dr. Lefei Li is an associate professor at the Department of Industrial Engineering, Tsinghua University. He is mainly engaged in teaching and research in service operation and management, complex system modeling and simulation and systems engineering. Currently, Dr. Li is serving as the council chair and associate head of the Department of Industrial Engineering, Tsinghua University. He also serves as associate editor for journals including IEEE Intelligent Systems, IEEE Transactions on Intelligent Vehicles, Asia-Pacific Journal of Operations Research, and Digital Transformation & Society. He is an editorial board member of ACTA Automatica Sinica. Additionally, He held leadership positions with academic societies such as Assistant Director of the Academic Committee at INCOSE, Co-Chair of the Board of the INCOSE Beijing Chapter.
Textul de pe ultima copertă
This book presents a revolutionary approach to service innovation, combining an interdisciplinary perspective with a robust theoretical framework. Integrating design thinking and systems engineering, it offers a fresh view on evolving service industries. The book is enriched with global case studies, bridging theory and real-world application, making it an essential resource for both professionals and students. It stands out by analyzing new business models and offering both qualitative and quantitative methods for service design, making it a must-read for those seeking to excel in the dynamic service market.
Caracteristici
This book introduces a new interdisciplinary approach to service innovation, integrating design thinking It explores novel concepts and business models in the service market, providing an analytical edge This book introduces a unique blend of qualitative and quantitative methods for service design