The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication: Routledge Applied Corpus Linguistics
Autor Paul Baker, Gavin Brookes, Craig Evansen Limba Engleză Paperback – 13 iun 2022
- Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
- Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
- Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
- Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.
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| Paperback (1) | 259.01 lei 6-8 săpt. | |
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| Taylor & Francis – 4 apr 2019 | 759.80 lei 6-8 săpt. |
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Specificații
ISBN-13: 9781032338484
ISBN-10: 1032338482
Pagini: 260
Ilustrații: 14
Dimensiuni: 156 x 234 mm
Greutate: 0.48 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Applied Corpus Linguistics
Locul publicării:Oxford, United Kingdom
ISBN-10: 1032338482
Pagini: 260
Ilustrații: 14
Dimensiuni: 156 x 234 mm
Greutate: 0.48 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Applied Corpus Linguistics
Locul publicării:Oxford, United Kingdom
Public țintă
Postgraduate and UndergraduateCuprins
List of figures
List of tables
Acknowledgements
Index
List of tables
Acknowledgements
- Introduction: The NHS, patient feedback and corpus linguistics
- What seems to be the trouble?: Identifying key areas of patient concern
- On a scale of 1 to 5…: Comparing the rating scale with written feedback
- Rude receptionists, dismissive doctors and lovely nurses: Comparing NHS providers and staff
- I have been a patient with this surgery all my life: Age and evaluation
- Real men don’t feel pain: Language and gendered expectations
- Your feedback is important to us: Staff replies to patient feedback
- Conclusion: The health of the NHS
Index
Notă biografică
Paul Baker is Professor of English Language at the Department of Linguistics and English Language, Lancaster University, where he is also a member of the ESRC Centre for Corpus Approaches to Social Science (CASS). He has written 16 books and is also commissioning editor of the journal Corpora (EUP).
Gavin Brookes is Senior Research Associate in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University. His research interests include corpus linguistics, (critical) discourse studies, multimodality and health communication.
Craig Evans is a student in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University, where he is currently working on his PhD studying NHS patient feedback and staff responses using a corpus-based approach to discourse analysis. His interests include discourse and identity, social care and health communication.
Gavin Brookes is Senior Research Associate in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University. His research interests include corpus linguistics, (critical) discourse studies, multimodality and health communication.
Craig Evans is a student in the ESRC Centre for Corpus Approaches to Social Science (CASS) in the Department of Linguistics and English Language at Lancaster University, where he is currently working on his PhD studying NHS patient feedback and staff responses using a corpus-based approach to discourse analysis. His interests include discourse and identity, social care and health communication.
Recenzii
"Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners."
Nelya Koteyko, Queen Mary University of London, UK
Nelya Koteyko, Queen Mary University of London, UK
Descriere
This book is the first to provide a linguistic analysis of health communication through corpus linguistics. Offering a unique insight into a diverse range of issues related to health care, this book