As a leader, developing strong working relationships, influencing others and getting
things done through other people are critical to delivering business objectives and achieving business success.
A Leader's Guide to Influence shows readers how to step up their interpersonal effectiveness by learning how to work more effectively with people, both those they manage and those they work with as a colleague, client or business partner. Even if they are already good with people, consciously learning to manage and develop better relationships at work can really make a difference to the results they deliver.

Through a combination of ground rules, practical exercises, case studies and no-nonsense advice, A Leader's Guide to Influence shows readers how to:

• Increase their confidence and impact.
• Gain greater awareness of their own communication style and approach.
• Learn different tools, techniques and approaches to draw upon when working with different types of people.
• Communicate more effectively in a wide range of situations.
• Listen and question effectively.
• Develop rapport and empathy.
• Bring honesty, integrity and authenticity to your relationships.
• Give better feedback.
• Manage emotions.
• Deal with difficult situations and cope with conflict.