The book consists of 76 statements on various issues and practices encountered by process improvement/operational excellence (PI-OpEx) practitioners, managers, and leaders. Many of the issues are also encountered by those outside of PI-OpEx as they are leadership-focused. There is also an instructions page encouraging readers to write and journal in the book. The key benefits of the book fuel the unending learning journey of PI-OpEx practitioners and leaders.
They face issues regarding practice, methods, leadership, management, and purpose -- These reflections allow them to either tackle the issue upfront and be prepared or seek a reflection out of the book to develop an approach to an issue encountered, individually or as a team. For example, the practitioner may have a problematic team member, and using a reflection from the book and having the group discuss it may resolve the issue. Or, the practitioner can read the reflection and use their response to develop a strategy for handling the team member.
Essentially, this book provides readings that could form the basis of daily meditation, consulted for perspective when a specific issue arises, or both. It seeks to instill a mindset of emotional intelligence that can then fuel the pursuit of meaningful, lasting change.