Let's face it: Insurance is one of the most hated industries in history. The Urban Dictionary defines insurance as "a business that involves selling people promises to pay later that are never fulfilled." Insurance is the only modern business model with an inherent conflict between the provider of a service and its customer. Simply put, the more insurers deny or delay paying claims, the more money they make. And when customers complain, carriers accuse them of committing "insurance fraud." This book is first an origin story of Lemonade Insurance, a startup insurance company with a silly name that was created by two Israeli entrepreneurs who knew nothing about insurance but in less than 18 months completely disrupted a trillion-dollar industry and soon became known as the "Uber of Insurance." It is also the story of a personal journey by a former top executive at AIG and Zurich Insurance who decided to abandon the success of "Corporate America" to help form a startup that changed everything he was used to, and as a result, found himself changed.
"Ty is a great storyteller, and as a founding member of Lemonade he is in a wonderful position to tell the creation story of Lemonade in his unique way. Definitely worth reading "
Daniel Schreiber, Co-Founder, CEO, Lemonade
"Filled with conflicts of interest and mistrust, we often look at insurance as a necessary evil instead of the useful financial tool it can be. Ty, together with Lemonade, is trying to fix this problem, and this is a wonderfully told story of the first chapter of that important adventure."
Dan Ariely, Professor, Duke University, Professor of Psychology and Behavioral Economics and Author, The Honest Truth about Dishonesty