The Relational Lens: Understanding, Managing and Measuring Stakeholder Relationships
Autor John Ashcroft, Roy Childs, Alison Myers, Michael Schluteren Limba Engleză Hardback – 18 oct 2016
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Specificații
ISBN-13: 9781107155763
ISBN-10: 1107155762
Pagini: 248
Ilustrații: 18 b/w illus.
Dimensiuni: 180 x 254 x 17 mm
Greutate: 0.61 kg
Editura: Cambridge University Press
Colecția Cambridge University Press
Locul publicării:New York, United States
ISBN-10: 1107155762
Pagini: 248
Ilustrații: 18 b/w illus.
Dimensiuni: 180 x 254 x 17 mm
Greutate: 0.61 kg
Editura: Cambridge University Press
Colecția Cambridge University Press
Locul publicării:New York, United States
Cuprins
Introduction. The dark matter of organisations; 1. The value and importance of relationships; 2. Why organisations should think relationally; 3. How to measure relationships; 4. Directness - high touch organisation; 5. Continuity - connection across time; 6. Multiplexity - context for breadth; 7. Parity - power, balance, fairness; 8. Commonality - overlap of purpose; 9. What relational proximity builds; 10. Relationships between stakeholders; 11. Managing, measuring, reporting, regulating; Epilogue.
Recenzii
'What the authors do quite successfully in this volume … is to explain how components of their relational proximity framework fit together with more ephemeral concepts such as trust, empathy, commitment and respect. This book has been many years in the making but arrives at just the right time.' Vincent Neate, Social Value and Intangibles Review
'The Relational Lens is a well-written book. It will appeal primarily to an applied and lay audience, but it references a good deal of psychological research. Its main contribution might be that it adds fuel to the burgeoning fire around the focus on interpersonal relationships in the organization. For this reason, it should be taken seriously by anyone who wants to understand the complexities of organizational life, relational life in particular.' Richard D. Harvey and Andrew Bleckman, PsycCRITIQUES
'The Relational Lens is a well-written book. It will appeal primarily to an applied and lay audience, but it references a good deal of psychological research. Its main contribution might be that it adds fuel to the burgeoning fire around the focus on interpersonal relationships in the organization. For this reason, it should be taken seriously by anyone who wants to understand the complexities of organizational life, relational life in particular.' Richard D. Harvey and Andrew Bleckman, PsycCRITIQUES
Notă biografică
Descriere
This book highlights the importance of stakeholder relationship building to effective organisations using the Relational Proximity® framework.