The Service Productivity and Quality Challenge: International Studies in the Service Economy, cartea 5
Editat de P. T. Harkeren Limba Engleză Hardback – 31 mai 1995
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Specificații
ISBN-13: 9780792334477
ISBN-10: 0792334477
Pagini: 516
Ilustrații: VI, 509 p.
Dimensiuni: 155 x 235 x 33 mm
Greutate: 0.89 kg
Ediția:1995
Editura: SPRINGER NETHERLANDS
Colecția Springer
Seria International Studies in the Service Economy
Locul publicării:Dordrecht, Netherlands
ISBN-10: 0792334477
Pagini: 516
Ilustrații: VI, 509 p.
Dimensiuni: 155 x 235 x 33 mm
Greutate: 0.89 kg
Ediția:1995
Editura: SPRINGER NETHERLANDS
Colecția Springer
Seria International Studies in the Service Economy
Locul publicării:Dordrecht, Netherlands
Public țintă
ResearchCuprins
The Service Quality and Productivity Challenge.- 1 Bureau of Labor Statistics Productivity Measures for Service Industries.- 2 The Role of Services in U.S. Production and Trade: an Analysis of Social Accounting Data for the 1980s.- 3 Is The Shift Toward Employment In Services Stabilizing?.- 4 Regional Liberalization of Trade in Services.- 5 An Empirical Analysis of Foreign Direct Investment in Service Industries.- 6 Global Outsourcing of Information Processing Services.- 7 The Office Farther Back: Business Services, Productivity, and the Offshore Back Office.- 8 The Economics of Customer Lock-In and Market Power in Services.- 9 Information Technology and Organizational Effectiveness.- 10 Improving Claims Operations: A Model-Based Approach.- 11 A Model For Analyzing Quality in the Service Delivery Process.- 12 Hotel Sales and Reservations Planning.- 13 Service Productivity in U.S. Credit Unions.- 14 Productivity Growth in the Telephone Industry Since 1984.- 15 Improving Productivity in Intermodal Rail-Truck Transportation.- 16 Politics, Markets, and Equality in Schools.- 17 Postal Service in the Nineties.- Contributors.