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Continuous Improvement: Seek Perfection, Embrace Scientific Thinking, Focus on Process, Assure Quality at the Source, and Improve Flow & Pull
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Enterprise Alignment and Results: Thinking Systemically and Creating Constancy of Purpose and Value for the Customer
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Complex Management Systems and the Shingo Model: Foundations of Operational Excellence and Supporting Tools
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Discover Excellence: An Overview of the Shingo Model and Its Guiding Principles
Editat de Gerhard J. Plenert
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