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The V–Model of Service Quality – An Exploration of African Customer Service Delivery Metrics de Grafton Whyte

The V–Model of Service Quality – An Exploration of African Customer Service Delivery Metrics: Emerald Points

Autor Grafton Whyte
en Limba Engleză Paperback – 17 oct 2018
TheV-Model of Service Quality offers a powerful tool for measuringservice quality. This book grounds the theoretical interventions in data drawn from case studiesin the Sub-Saharan African context to make the models applicable to bothresearchers and working managers.
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Specificații

ISBN-13: 9781787696068
ISBN-10: 1787696065
Pagini: 160
Dimensiuni: 165 x 200 x 10 mm
Greutate: 0.16 kg
Editura: Emerald Publishing
Seria Emerald Points

Notă biografică

Grafton Whyte is the Director of the Namibia Business School (NBS) at the University of Namibia (UNAM), Namibia. He launched the Customer Service Management Africa organisation for the promotion and research into customer service delivery in Africa and created the first-ever Namibian Customer Service Awards & Conference.