Total Quality Management and Operational Excellence: Text with Cases
Autor John S. Oakland, Robert J. Oakland, Michaela Turneren Limba Engleză Paperback – 9 iul 2020
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Specificații
ISBN-10: 1138673412
Pagini: 556
Ilustrații: 29 Tables, color; 240 Line drawings, color; 1 Halftones, black and white; 269 Illustrations, color; 1 Illustrations, black and white
Dimensiuni: 189 x 246 x 40 mm
Greutate: 1.07 kg
Ediția:5 ed
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Public țintă
Undergraduate CoreCuprins
Recenzii
"Quality without a system supporting its methods and tools has little chance of providing great value. Oakland's work on TQM is the closest thing to a complete approach to quality and has been very helpful in my own work. The writing style doesn’t just say ‘what’ but has a good balance of ‘how.’ I highly recommend this book." — Jerry J. Mairani, American Society for Quality Past President/Chairman
"An essential read for anyone who wants to make a difference in their organization. Oakland has the ability to demystify Quality in a clear and concise way, the case studies offer excellent learning examples for the translation of theory into practice." — Ian Mitchell FCQI CQP, Quality Director, Network Rail UK/Chairman Board of trustees CQI
"Retaining its handbook feel to help turn theory smoothly into organisational practice and superior performance, this 5th edition is a timely reappraisal of quality management and competitiveness in the contemporary context of evolving customer expectations, expanding societal demands and the tsunami of data." — Vince Desmond, Chief Executive of the Chartered Quality Institute
Notă biografică
Robert J. Oakland is Director of The Oakland Group. Robert works across the globe helping organizations improve the quality, cost and delivery of their products and services. His expertise is in bridging the gap between technology, operations and leadership teams to solve complex quality issues and ensure real change happens.
Michael A. Turner is Head of Profession at the Chartered Quality Institute (CQI). Previously, he was the Director of The Oakland Group, working globally to help organizations design and implement programmes to improve the quality, cost and delivery of products and services. He has worked on a range of projects to help organizations solve complex quality and operational issues.
Descriere
The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.
Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
- Accelerating change
- Reducing cost
- Protecting reputation
The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.
Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.