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Total Quality Management in Education

Autor Edward Sallis
en Limba Engleză Paperback – mai 2002
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.
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Specificații

ISBN-13: 9780749437961
ISBN-10: 0749437960
Pagini: 180
Ilustrații: black & white illustrations
Dimensiuni: 156 x 234 x 13 mm
Greutate: 0.33 kg
Ediția:Revizuită
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom

Cuprins

Basics; Part 1 Quality; Part 2 Tqm; Part 3 Gurus; Part 4 Kitemarks; Part 5 Organization; Part 6 Leadership; Part 7 Teamwork; Part 8 Knowledge; Part 9 Tools; Part 10 Benchmarking; Part 11 Measurement; Part 12 Budgeting; Part 13 Strategy; Part 14 Framework; Part 15 Self-assessment;

Descriere

This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.