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Total Quality Management: Proceedings of the first world congress

Autor G. Kanji
en Limba Engleză Hardback – 31 mar 1995
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
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Specificații

ISBN-13: 9780412643804
ISBN-10: 0412643804
Pagini: 636
Ilustrații: XI, 618 p.
Dimensiuni: 155 x 235 x 39 mm
Greutate: 1.06 kg
Ediția:1995
Editura: SPRINGER NETHERLANDS
Colecția Springer
Locul publicării:Dordrecht, Netherlands

Public țintă

Research

Cuprins

One TQM Principles and Practices.- Two Measuring Performance.- Three Leadership and Quality Strategy.- Four Quality in Service.- Five Quality Systems and Learning Culture.- Six Continuous Improvement.- Seven TQ and Statistical Applications.- Eight Quality in Education.- Nine Achieving Excellence and Benchmarking.- Ten World Class Enterprises.- Eleven Quality Culture.- Index of contributors.