Tourist Health, Safety and Wellbeing in the New Normal
Editat de Jeff Wilks, Donna Pendergast, Peter A. Leggat, Damian Morganen Limba Engleză Paperback – 2 dec 2022
The COVID-19 pandemic has changed the face of international and domestic tourism and sharply focused attention on the importance of tourist health, safety and wellbeing like never before. This book offers a unique perspective on the challenges facing the world’s largest service industry to protect and care for customers in a rapidly evolving environment where borders have closed, social distancing rules apply and personal hygiene has become a key focus in everyday life.
Yet tourism is a very resilient industry and history shows there is always an immediate surge toward recovery after a crisis has passed. Humans want to travel and see the world. While we appreciate that the pandemic is far from over, already there are reports of pent-up demand for travel as restrictions ease at some destinations and borders begin to open. As we move hopefully toward the recovery phase and people begin to move around for business and pleasure, this book presents the reader with key information and insights in both traditional and emerging areas of tourist health, safety and wellbeing, recognising that the world is now shaped by this pandemic, bringing change, potentially enduring benefits and lasting legacies.
Yet tourism is a very resilient industry and history shows there is always an immediate surge toward recovery after a crisis has passed. Humans want to travel and see the world. While we appreciate that the pandemic is far from over, already there are reports of pent-up demand for travel as restrictions ease at some destinations and borders begin to open. As we move hopefully toward the recovery phase and people begin to move around for business and pleasure, this book presents the reader with key information and insights in both traditional and emerging areas of tourist health, safety and wellbeing, recognising that the world is now shaped by this pandemic, bringing change, potentially enduring benefits and lasting legacies.
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Specificații
ISBN-13: 9789811654176
ISBN-10: 9811654174
Pagini: 548
Ilustrații: XXII, 548 p. 85 illus., 68 illus. in color.
Dimensiuni: 155 x 235 mm
Ediția:1st ed. 2021
Editura: Springer Nature Singapore
Colecția Springer
Locul publicării:Singapore, Singapore
ISBN-10: 9811654174
Pagini: 548
Ilustrații: XXII, 548 p. 85 illus., 68 illus. in color.
Dimensiuni: 155 x 235 mm
Ediția:1st ed. 2021
Editura: Springer Nature Singapore
Colecția Springer
Locul publicării:Singapore, Singapore
Cuprins
Foreword.- Preface.- Acknowledgements.- Chapter 1. Issues in Tourist Health, Safety and Wellbeing (Jeff Wilks, Donna Pendergast, Peter A. Leggat and Damian Morgan).- Part I: Health.- Chapter 2. Travel Medicine and Tourist Health (Peter A. Leggat).- Chapter 3. Pre- and Post-Travel Medical Consultations (Deborah J. Mills, Lani Ramsey and Luis Furuya-Kanamori).- Chapter 4. Vulnerable Groups and Travel Health Considerations (Sarah L. McGuinness and Robert Steffen).- Part II: Safety.- Chapter 5. Tourism Security in a Post-COVID-19 World: Issues of Tourism Policing and Civil Unrest (Peter Tarlow).- Chapter 6. Food Safety and Hygiene (Donna Pendergast).- Chapter 7. Travelling Safely in an Unsafe World–A Shared Responsibility (Yetta Gurtner and David King).- Chapter 8. Tourist Injury (Richard C. Franklin, Lauren Miller, Kerrianne Watt and Peter A. Leggat).- Part III: Wellbeing.- Chapter 9. Health Psychology, Positive Psychology, and the Tourist (Thomas E. Hannan, Jacob J. Keech, MandyCassimatis and Kyra Hamilton).- Chapter 10. Wellbeing and Quality of Life in Tourism (Adiyukh Berbekova and Muzaffer Uysal).- Chapter 11. Domestic Nature-Based Tourism and Wellbeing—A Roadmap for the New Normal? (Michael Lück and Richard S. Aquino).- Chapter 12. Study and Tourism: Challenges for International Students in 2020 (Kay Hartwig and Elizabeth Wheeley).- Chapter 13. Generation Z, COVID-19 and Tourism (Donna Pendergast and Kyrra Wilks).- Part IV: Contexts.- Chapter 14. Understanding How Tourists Perceive and Respond to Risk: A Focus on Health Risk (Jie Wang and Marion Karl).- Chapter 15. Safety Management in the Adventure Tourism Industry (Damian Morgan).- Chapter 16. Managing Visitor Risk in National Parks (Anna Gstaettner, Kate Rodger and Diane Lee).- Chapter 17. Safety in Coastal and Marine Tourism (Jeff Wilks).- Part V: Government and Industry Activity.- Chapter 18. Government Travel Advisories (David Beirman).- Chapter 19. Creating a Safer Journey: Exploring Emerging Innovations in the Aviation Sector (Gui Lohmann, Bruno Pereira and Luke Houghton).- Chapter 20. The Great Reset: Hospitality Redefined (Marianna Sigala).- Chapter 21. Cruise Ships and Passenger Health (Peter A. Leggat and Richard C. Franklin).- Chapter 22. Safe Travel—The Legal Duty of Care to Keep Tourists Safe (Anthony J. Cordato).
Notă biografică
Dr Jeff Wilks is a psychologist and lawyer specialising in travel health, safety and wellbeing. He works as a consultant for law firms, government agencies and the tourism industry. Jeff is lead author on seven safety books. He currently serves as an Adjunct Professor at Griffith and James Cook universities.
Professor Donna Pendergast is Dean and Head, School of Education and Professional Studies at Griffith University. Her research expertise is in education transformation and efficacy. Donna also has a background in hospitality and public health. She is Chair of the Queensland Council of Deans of Education (QCDE) and has published 22 books.
Professor Peter A. Leggat, AM, ADC is a medical practitioner and Co-Director of the WHO Collaborating Centre for Vector-borne and Neglected Tropical Diseases at James Cook University. He is the author of several books on travel medicine and infectious disease. Peter is also President of the International Society of Travel Medicine.
Professor Damian Morgan is a management specialist with research interest in risk management for visitors and businesses servicing visitors. Research partners include AGL, Destination Gippsland, Environment Protection Authority Victoria and Lifesaving Victoria. Damian currently teaches at James Cook University.
Professor Donna Pendergast is Dean and Head, School of Education and Professional Studies at Griffith University. Her research expertise is in education transformation and efficacy. Donna also has a background in hospitality and public health. She is Chair of the Queensland Council of Deans of Education (QCDE) and has published 22 books.
Professor Peter A. Leggat, AM, ADC is a medical practitioner and Co-Director of the WHO Collaborating Centre for Vector-borne and Neglected Tropical Diseases at James Cook University. He is the author of several books on travel medicine and infectious disease. Peter is also President of the International Society of Travel Medicine.
Professor Damian Morgan is a management specialist with research interest in risk management for visitors and businesses servicing visitors. Research partners include AGL, Destination Gippsland, Environment Protection Authority Victoria and Lifesaving Victoria. Damian currently teaches at James Cook University.
Textul de pe ultima copertă
The COVID-19 pandemic has changed the face of international and domestic tourism and sharply focused attention on the importance of tourist health, safety and wellbeing like never before. This book offers a unique perspective on the challenges facing the world’s largest service industry to protect and care for customers in a rapidly evolving environment where borders have closed, social distancing rules apply and personal hygiene has become a key focus in everyday life.
Yet tourism is a very resilient industry and history shows there is always an immediate surge toward recovery after a crisis has passed. Humans want to travel and see the world. While we appreciate that the pandemic is far from over, already there are reports of pent-up demand for travel as restrictions ease at some destinations and borders begin to open. As we move hopefully toward the recovery phase and people begin to move around for business and pleasure, this book presents the reader with key information and insights in both traditional and emerging areas of tourist health, safety and wellbeing, recognising that the world is now shaped by this pandemic, bringing change, potentially enduring benefits and lasting legacies.
Caracteristici
A timely and insightful roadmap for customer care in tourism following the pandemic will provide the reader with the most up-to-date professional guidance Interviews with industry leaders throughout the book provide real-world insights Expert chapter writers with industry and management experience highlight the most important aspects of customer care for the reader