The book explains best practice user experience design and usability testing tools and techniques such as:
Wireframes
Personas
Mind-mapping
Mental models
Prototyping
Card sorting
Eye-tracking
Use cases
User profiling
Interaction design
Information architecture
Content writing
Customer journey maps
UX design and usability testing tools
Customer experience evaluation
It also includes international UX and usability principles and guidelines mainly based on UXPA (User Experience Professionals Association) standards.
Sample project documents, diagrams and user interface designs are used to better explain these tools, techniques, methods and guidelines.