Servisno-orientirovannyy podkhod k postroeniyu IT-arkhitektury na predpriyatiyakh predpolagaet, chto funktsii informatsionnoy sistemy opredelyayutsya v vide nezavisimykh (ili uslovno nezavisimykh) IT-servisov, vzaimodeystvuyushchikh drug s drugom. V rezul'tate zadacha vybora IT-resheniya v ramkakh servisno-orientirovannogo podkhoda transformiruetsya v zadachu formirovaniya nabora IT-servisov, obespechivayushchikh neobkhodimuyu podderzhku biznes-protsessov predpriyatiya. V rabote rassmatrivaetsya primenenie nechetkikh mnozhestv dlya ucheta osnovnykh neopredelennostey, kharakternykh dlya zadachi vybora IT-servisov na predpriyatii. V ramkakh takogo podkhoda razrabatyvayutsya nechetkie modeli dlya otsenki i vybora IT-servisov, a takzhe instrumentariy dlya ikh primeneniya. Kniga orientirovana na spetsialistov v oblasti informatsionnogo menedzhmenta i IT-direktorov predpriyatiy, rassmatrivayushchikh primenenie servisno-orientirovannogo podkhoda pri postroenii ili modernizatsii informatsionnykh sistem.