Cantitate/Preț
Produs
Total produse
Vezi coșul
Warranty Management and Product Manufacture de D. N. Prabhakar Murthy

Warranty Management and Product Manufacture: Springer Series in Reliability Engineering

Autor D. N. Prabhakar Murthy, Wallace R. Blischke
en Limba Engleză Hardback – 8 sep 2005
Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim.
The authors have developed "Stage-3" warranty management, viewing warranties from a strategic perspective, starting with a strategy linked to technical and commercial planning from the start of product development.
Warranty management aims to achieve business objectives by focusing on product performance assurance and customer satisfaction, the goal of warranty management; guidelines are provided for achieving this goal.
Written by leading experts, this book details current thinking in product manufacture. It will be a valuable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering.
Citește tot Restrânge

Toate formatele și edițiile

Toate formatele și edițiile Preț Express
Paperback (1) 76659 lei  6-8 săpt.
  SPRINGER LONDON – 28 oct 2010 76659 lei  6-8 săpt.
Hardback (1) 63209 lei  6-8 săpt.
  SPRINGER LONDON – 8 sep 2005 63209 lei  6-8 săpt.

Din seria Springer Series in Reliability Engineering

Preț: 63209 lei

Preț vechi: 74363 lei
-15% Nou

Puncte Express: 948
Preț estimativ în valută:
12101€ • 12578$ • 10033£

Carte tipărită la comandă

Livrare economică 05-19 februarie 25

 Adaugă în coș

Wish list
Gift list
Am citit!
Adaugă în listă
Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9781852339333
ISBN-10: 1852339330
Pagini: 324
Ilustrații: XVIII, 302 p. With online files/update.
Dimensiuni: 155 x 235 x 23 mm
Greutate: 0.55 kg
Ediția:2006
Editura: SPRINGER LONDON
Colecția Springer
Seria Springer Series in Reliability Engineering

Locul publicării:London, United Kingdom

Public țintă

Professional/practitioner

Cuprins

and Overview.- Products and Product Quality.- Product Warranty.- Warranty Management.- Systems Approach to Warranty Management.- The Role and Use of Data in Warranty Management.- Warranty Cost Analysis.- Warranty Considerations in Product Design and Development.- Implications of Warranty on Production Decisions.- The Role of Warranty in Marketing.- Warranty Logistics.- Reliability Improvement Warranties.- Financial, Societal, and LegalAspects of Warranty.- Warranty Management Systems.- Conclusion.

Recenzii

From the reviews:
"This is supposedly the final book on the subject from the authors and is being claimed as primarily written for managers … . The authors also prescribe this book for graduate students of Business Management, Operations Management and Industrial Engineering. … Overall, the book succeeds in its objective to a very large extent and the reviewer would like to recommend this book to any one who intends to get graduated in the intricacies of warranty designing and administration." (Krishna B. Misra, International Journal of Performability Engineering, Vol. 4 (3), 2008)

Notă biografică

D. N. P. Murthy is the Professor of Engineering and Operations Management in the Department of Mechanical Engineering at the University of Queensland and a Senior Scientific Advisor to the Norwegian University of Science and Technology. He has held visiting appointments at several universities in the USA, Europe and Asia. His current research interests include various aspects of technology management (new product development, strategic management of technology), operations management (lot sizing, quality, reliability, maintenance), and post-sale support (warranties, service contracts). He has authored or co-authored 15 book chapters, 140 journal papers and 130 conference papers.
Wallace R. Blischke was a member of the faculty of The Marshall School of Business, University of Southern California, for 27 years. He is currently Professor Emeritus at the Marshall School and Consultant in Statistical Analysis. His specialities include design of experiments, data analysis, reliability, quality assurance, design of sample surveys, estimation theory, and management science. He is co-author of two books.

Textul de pe ultima copertă

Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management.
The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process.
The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal.
Written by two of the world’s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering.
 
The Springer Series in Reliability Engineering publishes high-quality books in important areas of current theoretical research and development in reliability, and in areas that bridge the gap between theory and application in areas of interest to practitioners in industry, laboratories, business, and government.

Caracteristici

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products Shows how to make warranty management an effective tool for enhancing customer satisfaction Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style Includes supplementary material: sn.pub/extras