If you've ever wished for a no-fluff handbook that taught powerful strategies for managing and resolving some of your most common "soft-skill" business problems, then your prayer has been heard. "Weapons of Mass Instruction," by international author, John Eric Jacobsen has surpassed our expectations because not only is it a remarkable book for corporate America and its issues, but it also skillfully allows its strategies to be modified for personal-at home use. Every business and corporate level, from human resources to the mail room will find great insights and benefits within these pages. You'll discover wisdom and profit in the areas of Business Communications, Customer Service, Conflict Resolution, Dealing with Negative People, and Corporate Wellness. Expertly and conveniently written in "Bite-Sized Form," meaning each chapter is short, easy to read, fluff removed, and only the true "nuts & bolts" remain. Weapons of Mass Instruction is a true gem and a "Must-Read" for any business professional. Without question this book is and will remain the ultimate and essential corporate handbook for professionals at every level.