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White Space Revisited – Creating Value Through Process de GA Rummler

White Space Revisited – Creating Value Through Process

Autor GA Rummler
en Hardback – 11 ian 2010
Geary Rummler offers the follow-up volume to his best-selling guide for process and performance professionals. This book includes the essential methods, models, tools and guidelines for creating business processes that align people, process, and technology. It features a road map for creating a Process Managed Organization and includes a management-friendly framework for developing a value-focused Business Process Architecture that executive can use to drive strategy. Also included is an instructor's guide. The guide is an effective resource for industrial engineering, operations management, and improvement and process management.
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Specificații

ISBN-13: 9780470192344
ISBN-10: 0470192348
Pagini: 280
Dimensiuni: 217 x 288 x 20 mm
Greutate: 0.69 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Process and performance improvement professionals; Mid–level line managers, Six Sigma zealots, and other improvement groups; Postgraduate and Undergraduate students.

Cuprins

Notă biografică

The Authors

GEARY A. RUMMLER (1937-2008) was the founding partner of the Performance Design Lab and of the Rummler-Brache Group, president of the Kepner-Tregoe Group, and cofounder and director of the University of Michigan's Center for Programmed Learning for Business. He was coauthor of the best-selling Improving Performance and Serious Performance Consulting According to Rummler. He was inducted into the HRD Hall of Fame and received the Distinguished Professional Achievement Award from ISPI, the Enterprise Reengineering Excellence Award, the Distinguished Contribution Award for Workplace Learning and Performance from ASTD, and the Lifetime Achievement Award from the Organization Behavior Management Network.

ALAN J. RAMIAS is a partner with Perfor-mance Design Lab with 25 years experience in performance improvement and organization effectiveness. As a member of the team that founded Motorola University, he was the first person to introduce Rummler's pioneering concepts in process improvement and management to business units within Motorola. He became a partner and managing director of consulting services at the Rummler-Brache Group, and was responsible for selecting, training, and managing RBG's consultant teams.

RICHARD A. RUMMLER is a partner with Performance Design Lab. He brings more than 15 years of consulting experience with organizations in Asia, Europe, and North America to achieve improvements in organization performance. Rick's experience includes a wide range of interventions, including process improvement and reengineering, organization redesign, and measurement and management system design. These projects have addressed various business subsystems, such as customer acquisition, manufacturing, product development, and customer service.

Descriere

When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance.