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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions

Autor Annette Lewis, Joe McDermott
en Limba Engleză Paperback – 30 apr 2006
All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.
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Specificații

ISBN-13: 9780955262944
ISBN-10: 0955262941
Pagini: 228
Ilustrații: 1
Dimensiuni: 234 x 156 x 12 mm
Greutate: 0.33 kg
Editura: Anson Reed Limited
Locul publicării:United Kingdom

Descriere

This comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors. They include model answers to 96 questions and four actual job interview scripts. (Careers/Job Opportunities)