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Working With and Evaluating Difficult School Employees

Autor John F. Eller, Sheila A. Eller
en Limba Engleză Paperback – 18 ian 2010
Managing difficult employees is one of the most challenging aspects of a headteacher's job. Working With and Evaluating Difficult School Employees is designed to help educational leaders learn and apply specific techniques and strategies for effectively dealing with difficult school employees. Drawing on their extensive experiences in working productively with marginal, deficient, and downright difficult school employees, John F. Eller and Sheila Eller provide essential information and proven strategies to help administrators improve their leadership skills and competencies in dealing with employees who may have negative attitudes, display a lack of awareness about their behaviour, blame others for problems, or are marginal performers.
This resource opens each chapter with an overview of the content, offers a summary with questions for reflection, and presents easy-to-understand concepts, actual stories and vignettes, and abundant templates, bullet points, and key points throughout. A ready reference that allows readers to go to the specific section that meets their immediate needs, the book outlines:
- The nature of difficult employees
- Skills and tools for confronting the behaviours of difficult employees and achieving successful results
- Self-protection techniques for handling emotionally-draining encounters while staying on track with an improvement agenda
- Specific strategies for working with teachers, paraprofessionals and teaching assistants, administrative assistants and office staff, and custodians.
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Specificații

ISBN-13: 9781412958684
ISBN-10: 1412958687
Pagini: 136
Dimensiuni: 178 x 254 x 13 mm
Greutate: 0.3 kg
Ediția:1
Editura: SAGE Publications
Colecția Corwin
Locul publicării:Thousand Oaks, United States

Recenzii

“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”

Cuprins

Preface
About the Authors
1. The Nature of Difficult/Marginal Employees: Why Don't These People Listen to Reason and Improve?
Frames of Reference
Characteristics of Difficult Employees
The Response to Change
Understanding the Source of the Difficulty
Summary
2. What Skills and Tools Do I Need in Order to Take On This Situation?
Background of Employee Discipline
A Competencies-Based Approach to Thinking About Employee Problems
The Definition of Success When Working With Difficult or Deficient Employees
Your Readiness in Dealing With a Difficult Situation or Person
The Use of Job Descriptions in Your Work With Difficult School Employees
Summary
3. Strategies for Confronting Marginal and Deficient Behaviors
Framing
Authority Voice
Summary
4. Protecting Yourself While Dealing With Difficult Employees
Presuppositions
Reflecting
Displacing Negative Energy
Additional Self-Protection Strategies
Summary
5. Strategies for Working With Difficult/Marginal Teachers
The Law and Teacher Employment
Your Master Contract or Master Agreement
Understanding Your Evaluation Criteria
The Ability to Describe Deficient or Substandard Work
Base and Surface Competancies
Deciding Whether to Move Forward to Terminate Employment or Develop a Growth Plan
Growth Plans
Delivering a Deficiency Notice or Termination Message to a Teacher
The Entire Cycle
Summary
6. Strategies for Working with Difficult/Marginal Secretaries and Office
Handling Your Administrative Assistants
A Basic Set of Administrative Assistant/Office Employee Tasks
Base and Surface Competancies
Prioritizing Work Tasks
Planning Sessions to Establish Priorities for the Work Completion
Growth Plans
Delivering a Deficiency Notice or Termination Message to an Administrative Assistant
Summary
7. Strategies for Working with Difficult/Marginal Paraprofessionals and Teaching Assistants
The Nature of Teaching Assistants and Paraprofessionals
Base and Surface Competancies
Growth Plans
Delivering a Performance Concern or Termination Message to a Paraprofessional or Teaching Assistant
An Example of a Meeting and Letter of Reprimand for a Paraprofessional
Summary
8. Strategies for Working with Difficult/Marginal Custodians
Possible Difficult Custodial Behaviors
Effective Delegation of Tasks and Assignments
Base and Surface Competancies
Growth Plans
Delivering a Performance or Skill Deficit Concern to a Custodial Employee
Summary
References
Index

Notă biografică

John Eller has had a variety of experiences in working with adults over the years he has been in education. His experiences include work educational leaders at Virginia Tech University, developing teacher leaders in a Maters program, serving as the Executive Director of Minnesota ASCD, work as a principal¿s training center director, a position as an assistant superintendent for curriculum, learning, and staff development, and several principal positions in a variety of settings. In addition to the work he does in training and supporting facilitators, John also does work in the areas of dealing with difficult people, building professional learning communities, employee evaluation, conferencing skills, coaching skills, strategic planning strategies, school improvement planning and implementation, differentiated instruction, leadership for differentiation, employee recruitment, selection, and induction, supervisory skills, and effective teaching strategies.

He has his PhD. in Educational Leadership and Policy Studies from Loyola University-Chicago and his MS in Educational Leadership from the University of Nebraska-Omaha. John has authored books on substitute teaching, wrote The Training Video Series for the Professional School Bus Driver, The principals¿ Guide to Custodial Supervision contributes articles for the publication Superintendents Only. He wrote Effective Group Facilitation in Education: How to Energize Meetings and Manage Difficult Groups, and co-authored So Now Yoüre the Superintendent, the best selling, Energizing Staff Meetings and Creative Strategies to Improve School Culture all through Corwin Press.


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