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Advances in the Management of Organizational Quality de Soumen Ghosh

Advances in the Management of Organizational Quality: Advances in the Management of Organisation Quality

Autor Soumen Ghosh, Donald B. Fedor
en Limba Engleză Hardback – 19 dec 2000
Collects together quality-related theory and research papers. This book examines the evolution and development of the discipline.
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Specificații

ISBN-13: 9780762307395
ISBN-10: 0762307390
Pagini: 284
Dimensiuni: 155 x 234 x 432 mm
Greutate: 0.58 kg
Editura: Emerald Publishing
Seria Advances in the Management of Organisation Quality

Cuprins

List of contributors. Preface (D.B. Fedor, S. Ghosh). Quality, productivity and complexity: designing firms to ride the waves and shoot the rapids of turbulent competition (C.A. Lengnick-Hall). TQM from a systems feedback perspective (M.M. Greller). A multilevel examination of reward and recognition in the total quality organization (S.B. Knouse). The role of culture in the globalization of TQM programs in MNCs (M. Harvey et al.). Customer service citizenship behavior: bridging the employee-customer relationship (B.J. Vaughan, R.W. Renn). US policy deployment: a discussion of US implementations of Hoshin Kanri (G.S. Easton, S.L. Jarrell). The role of information and analysis in organizational quality improvement (R.B. Handfield et al.).