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Assessing Business Excellence de Les Porter

Assessing Business Excellence

Editat de Les Porter, Steve Tanner
en Limba Engleză Paperback – 17 dec 2003
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples
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Specificații

ISBN-13: 9780750655170
ISBN-10: 0750655178
Pagini: 472
Ilustrații: Approx. 100 illustrations
Dimensiuni: 156 x 234 x 25 mm
Greutate: 0.87 kg
Ediția:Revizuită
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Cuprins

Introducing excellence; A quick guide to the National Quality Awards; The Malcolm Baldrige National Quality Award; The EFQM Excellence Model; The Deming Prize The other major national excellence frameworks; The ISO9000:2000 Quality Management System; How do the models compare?; The models and self-assessment; Building an excellence platform; The excellence hall of fame; Further reading; Appendices; Index.

Descriere

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

Recenzii

'If you could choose two people to write you a guide to self-assessment in your organization, I cannot think of better authors than Les Porter and Steve Tanner. Their collective knowledge on the subject is second to none and it is encapsulated in this refreshing book on assessing business excellence. They have used the integrated total quality framework to give far more than just a 'how-to' book - one that can help organizations actually achieve excellence'. John Oakland

'...highly recommended...a concise, logical exploration of achieving competitive advantage through an integrated TQ framework.' Self-Assessment