Cantitate/Preț
Produs
Total produse
Vezi coșul
Assessing Business Excellence de Les Porter

Assessing Business Excellence

Autor Les Porter, Steve Tanner
en Limba Engleză Paperback – 22 iun 1998
For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.


Introduces the major business excellence and total quality frameworks
Compares the frameworks and identifies their strengths and limitations
Illustrates the practical benefits of self-assessment through case examples
Citește tot Restrânge

Toate formatele și edițiile

Toate formatele și edițiile Preț Express
Paperback (2) 27502 lei  5-7 săpt.
  Elsevier Science – 22 iun 1998 27502 lei  5-7 săpt.
  Taylor & Francis – 17 dec 2003 46647 lei  6-8 săpt.
Hardback (1) 99237 lei  6-8 săpt.
  Taylor & Francis – 22 dec 2015 99237 lei  6-8 săpt.

Preț: 27502 lei

Nou

Puncte Express: 413
Preț estimativ în valută:
5265€ • 5473$ • 4365£

Carte tipărită la comandă

Livrare economică 30 ianuarie-13 februarie 25

 Adaugă în coș

Wish list
Gift list
Am citit!
Adaugă în listă
Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780750639859
ISBN-10: 0750639857
Pagini: 288
Dimensiuni: 156 x 234 x 16 mm
Greutate: 0.43 kg
Editura: Elsevier Science

Public țintă

Quality professionals; senior management practitioners; MBA level students; students on executive courses involving aspects of TQM

Cuprins

Preface; Business excellence and total quality; The ISO9000 quality system; The Deming Prize; The Malcolm Baldrige National Quality Award; The Benchmarking Awards; The European Quality Award; Using the frameworks: Self-assessment; The key steps in self-assessment; Approaches to self-assessment; The experiences of some role model organisations; Further reading.

Recenzii

'If you could choose two people to write you a guide to self-assessment in your organization, I cannot think of better authors than Les Porter and Steve Tanner. Their collective knowledge on the subject is second to none and it is encapsulated in this refreshing book on assessing business excellence. They have used the integrated total quality framework to give far more than just a 'how-to' book - one that can help organizations actually achieve excellence'. John Oakland

'...highly recommended...a concise, logical exploration of achieving competitive advantage through an integrated TQ framework.' Self-Assessment


Descriere

Descriere de la o altă ediție sau format:
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples