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Building the Client's Relational Base: A Multi-Disciplinary Handbook

Autor Mark Furlong
en Limba Engleză Paperback – 26 feb 2013
This book makes a challenging—but hopeful—argument for anyone with a client relationship: sustainable and accountable interpersonal relationships are a precondition for health and well-being. It argues that there are always opportunities to deepen the quality and range of the client connection. Compellingly written, it brings a host of case studies to life, weaving insights from critical theory and social epidemiology into explorations of the practical actions that any professional committed to strengthening the relational base of their clients can take.
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Specificații

ISBN-13: 9781847428615
ISBN-10: 1847428614
Pagini: 320
Ilustrații: 31 figures, 3 tables
Dimensiuni: 171 x 241 x 18 mm
Greutate: 0.54 kg
Editura: Bristol University Press
Colecția Policy Press

Notă biografică

Mark Furlong is a senior lecturer in the School of Health and Social Development at Deakin University in Australia. 

Cuprins

List of vignettes, tables, figures, and reflective exercises
Acknowledgements
About the author
1          Introduction
            Aims of the text
            Policy and practice
            Origins of the work
            Structure of the book
2          Anchor points
            You can’t ‘just do it’: practical theory
            Social determinants of health
            A process of individualization
            Principles from feminist and critical scholarship
            Generalizing about ‘normal’ and at-risk populations
3          Isolation and its accomplices
            Are interpersonal attachments necessary?
            Kinship libido
            Loneliness and autonomy
            Social inclusion and social exclusion
            Dynamics of isolation
4          How are we getting along?
            Insiders and outsiders
            The experience of individualization
            In and out of control
            Vitamin me
            Can the cycles of loneliness and isolation be interrupted?
5          Questioning professional norms
            Painting ourselves into the picture
            Agents of connection or separation?
            Problematic professional norms
            Practice wisdom and the culture of practitioners
6          The practitioner’s context
            The organizational constraints to relationally focused practice
            Conflicts between the cultures of clients and professionals
            Every client has a culture
            Accessing complex interpersonal data
7          Attitudes determine practice
            Introduction
            Attitudes inform practice: thinking relationally
            - Reflective exercise 1: Clarifying your values
            - Reflective exercise 2: Thinking about Lennie
            - Reflective exercise 3: Separation and connection
            Decision points in relationally oriented practice
            The assessment process
            Summary
8          Relationship-building skills
            Getting started
            Addressing the client as a relational being
            Working systemically with individuals
            Bringing in others: conjoint work and its variations
            Being creative with confidentiality
            Advanced relational work
            Role of planners, managers, and supervisors
9          Learning to act well relationally
            Working up an etiquette
            - Reflective exercise 4: Leading questions
            A simple relating exercise
            Coaching clients
            Five specific engagements to improve relational capacity
            Mediated forms of relating
            A complex example: working relationship building in a secure setting
10        Being an agent of cultural change
            The business of practice
            The practitioner as cultural actor
            Fantasized and complex autonomy
            Can traditional models of practice be relationship building?
            Summing up
Endnotes
References
Subject index
Author index

Recenzii

“This book is a refreshing re-examination of current practice and helpful in suggesting a variance in approach that might be effective in terms of outcomes for the client: it is well worth reading.”

“Mark Furlong has written a valuable sourcebook that will appeal to a wide range of practitioners who are seeking a new yet rigorous approach to their work with clients. It draws creatively on theories of individualism, isolation, inequality, and exclusion to make a strong case for practice that supports clients to build new relationships and strengthen existing ones.” 

“Theoretically sophisticated and very practice oriented; Mark Furlong makes a significant contribution to promoting professional practices which aim to develop the client’s ‘relational self’. A very timely and engaging book.”