Change or Die: The Business Process Improvement Manual
Autor Maxine Attong, Terrence Metzen Limba Engleză Paperback – 13 iul 2012
Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find:
- Objectives and deliverables clearly identified
- Real-world examples from companies the authors have worked with—presented using a global manufacturer as an example
- Activities, questionnaires, and examples
- A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage
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Specificații
ISBN-13: 9781466512511
ISBN-10: 1466512512
Pagini: 378
Ilustrații: 40
Dimensiuni: 152 x 229 x 20 mm
Greutate: 0.54 kg
Ediția:New.
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
ISBN-10: 1466512512
Pagini: 378
Ilustrații: 40
Dimensiuni: 152 x 229 x 20 mm
Greutate: 0.54 kg
Ediția:New.
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
Public țintă
Professional Practice & DevelopmentCuprins
Case Study: URHere Co. Vision and Goals. Change Management. Stakeholder Analysis. Core Process. Business Process Improvement. Facilitation and Business Process Improvement Methodology. The Case for Business Process Improvement. Tools for Business Process Improvement. Process Selection. Process Characteristics. Workflow Diagrams. Workflow Characteristics. Dreams of the Process. Process Measurements. Strengths and Weaknesses. Business Process Improvement Planning. Assumptions and Rules. Improve the Process. Implementation Plan. Procedures. Audit. Wrap-Up.
Descriere
Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. This book provides readers with the tools to do so. Packed with workshop tools, agendas, and activities that detail the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of faci