From e-mail to videoconferencing, from groupware to telecommuting, here is the book that links every aspect of computer mediated communication. The book explains the benefits of linking the computer world to the telephone world through CTI and extends this linkage into the world of communicating multimedia, providing a comprehensive and comprehensible introduction to communications networks along the way. This is the first book to look at the PC purely as a communicating workstation, exploring the options that exist and applications that can improve interaction through video connection and data sharing. By examining multimedia communications through applications and case studies rather than technology, the book provides many practical insights. Here is a unique opportunity to gain an overview of CMC solutions: how to implement them, today's global standards, and the tools that are currently available. You'll understand future trends in integrated communication systems, and develop knowledge of the accelerating convergence of telecommunications and computing that you can apply within your own business.