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Computer Telephony Integration de Rob Walters

Computer Telephony Integration: Artech House Telecommunications Library

Autor Rob Walters
en Limba Engleză Hardback – 30 noi 1998
This revised edition is a complete update to the expertly authored, classic bestseller which offers a comprehensive, well-informed analysis of where computer telephony integration (CTI) came from and where it is going. It provides you with clear, in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments.
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Specificații

ISBN-13: 9780890069691
ISBN-10: 0890069697
Pagini: 462
Dimensiuni: 160 x 237 x 29 mm
Greutate: 0.79 kg
Ediția:New.
Editura: Artech House Publishers
Seria Artech House Telecommunications Library

Cuprins

Integrating the Two Worlds -- Renting a Car. Collecting a Debt. What Is Computer Telephone Integration? The History of CTI. The Computer and Telephony Environment -- It’s All Bits Anyway. The Telephony Environment. The Computing Environment. Trends in Telephony and Computing. Integration Technology -- Don’t Mention Technology. Introducing Small CTI Technology. Integration Architecture. Proprietary CTI Protocols. Protocol Converters. The Role of Voice and Image Processing Systems -- What Are Voice Processing Systems? Voice Processing Technology. Fax and Image. Interworking. The Role of Voice and Image Processing Systems in CTI. Multimedia. Application Elements and Application Creation -- Generic Functions of CTI. Application Generation. How Do You Create CTI Applications? Applications and Case Studies -- Finding the Application. Application Integration Potential. Application Categories. General Applications. General Implementations. Case Studies. The Market -- How Many Fish in the Sea? Market Definition. Market Drivers. Market Inhibitors. CTI Benefit Analysis. CTI Market Quantification. Computer Telephone Integration System Engineering -- What Is System Engineering? Implementation. Performance Constraints. Management. The Regulatory Environment. Standards. A Computer-Integrated Future -- Review of CTI. The User’s Eye View of CTI. The Basics of CTI. The Future of CTI.

Descriere

This revised edition offers a comprehensive analysis of where computer telephony integration (CTI) came from and where it is going. The book provides a clear, in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments. The book features expanded coverage of CTI and new information on media processing, automation, and messaging.