Conflict Management: Management for Professionals
Autor Stephan Prokschen Limba Engleză Hardback – 26 iul 2016
Toate formatele și edițiile | Preț | Express |
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Paperback (1) | 373.35 lei 6-8 săpt. | |
Springer International Publishing – 31 mai 2018 | 373.35 lei 6-8 săpt. | |
Hardback (1) | 478.28 lei 6-8 săpt. | |
Springer International Publishing – 26 iul 2016 | 478.28 lei 6-8 săpt. |
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Specificații
ISBN-13: 9783319318837
ISBN-10: 3319318837
Pagini: 134
Ilustrații: XI, 134 p. 17 illus., 10 illus. in color.
Dimensiuni: 155 x 235 x 10 mm
Greutate: 0.39 kg
Ediția:1st ed. 2016
Editura: Springer International Publishing
Colecția Springer
Seria Management for Professionals
Locul publicării:Cham, Switzerland
ISBN-10: 3319318837
Pagini: 134
Ilustrații: XI, 134 p. 17 illus., 10 illus. in color.
Dimensiuni: 155 x 235 x 10 mm
Greutate: 0.39 kg
Ediția:1st ed. 2016
Editura: Springer International Publishing
Colecția Springer
Seria Management for Professionals
Locul publicării:Cham, Switzerland
Cuprins
Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.
Notă biografică
Stephan Proksch works as a Mediator and Consultant in Austria and Europe. He is a partner at Trialogis Company and Head of Mediation Training at the Chamber of Commerce in Austria. He teaches at the Universities of Vienna and Graz.
Textul de pe ultima copertă
This book draws on a wide range ofpractical examples to describe how conflicts within organisations aretraditionally managed and the complementary conflict management methods that canbe employed. Stephan Proksch clearly explains these innovative methods and theirpotential applications. The central focus is on mediation as an effective formof conflict resolution. Discussion and questioning techniques as conflictmanagement tools are explained in simple and concise terms.
Caracteristici
Presents ways to resolve conflicts in the workplace, as well as their strengths and weaknesses Contains concise case studies to clearly illustrate each point and support implementation of the principles outlined into practice Focuses on sustainable forms of conflict resolution Presents mediation as a method for conflict management in the workplace, as well as in private life