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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) de Kerry Patterson

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Autor Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
en Limba Engleză Paperback – 16 iun 2013

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
PRAISE FOR CRUCIAL ACCOUNTABILITY:
"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager
"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
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  McGraw Hill Education – 16 iun 2013 10837 lei  3-5 săpt. +1681 lei  4-10 zile
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  McGraw Hill Education – 16 iun 2013 19560 lei  3-5 săpt. +2470 lei  4-10 zile

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Specificații

ISBN-13: 9780071829311
ISBN-10: 0071829318
Pagini: 304
Dimensiuni: 152 x 226 x 20 mm
Greutate: 0.41 kg
Ediția:Updated
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States

Cuprins

Foreword
Preface
Acknowledgments
Introduction: What Is Crucial Accountability? And Who Cares?

Part One: Work on Me First
What to Do Before an Accountability Confrontation
Chapter 1: Choose What and If
How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right Before Opening Your Mouth

Part Two: Create Safety
What to Do During an Accountability Conversation
Chapter 3: Describe the Gap
How to Start an Accountability Conversation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked,Scream, or Sulk

Part Three: Move to Action
What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 “Yeah-Buts”
How to Deal with the Truly Tough

Appendix A:
Where Do You Stand?
A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B:
Six-Source Diagnostic Questions
The Six-Source Model
Appendix C:
When Things Go Right
Appendix D:
Discussion Questions for Reading Groups
Notes
Index

Notă biografică

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices trainingproducts and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.
For more information, visit www.vitalsmarts.com.

Descriere

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
PRAISE FOR CRUCIAL ACCOUNTABILITY:
"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager
"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft