Decision Making in Service Industries: A Practical Approach
Editat de Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fryen Limba Engleză Paperback – 29 mar 2017
The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches.
Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory.
Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies’ problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.
Toate formatele și edițiile | Preț | Express |
---|---|---|
Paperback (1) | 461.03 lei 6-8 săpt. | |
CRC Press – 29 mar 2017 | 461.03 lei 6-8 săpt. | |
Hardback (1) | 1121.81 lei 6-8 săpt. | |
CRC Press – 8 aug 2012 | 1121.81 lei 6-8 săpt. |
Preț: 461.03 lei
Preț vechi: 542.39 lei
-15% Nou
Puncte Express: 692
Preț estimativ în valută:
88.24€ • 91.77$ • 73.95£
88.24€ • 91.77$ • 73.95£
Carte tipărită la comandă
Livrare economică 13-27 martie
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9781138073685
ISBN-10: 1138073687
Pagini: 466
Ilustrații: 73
Dimensiuni: 156 x 234 x 24 mm
Greutate: 0.45 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Locul publicării:Boca Raton, United States
ISBN-10: 1138073687
Pagini: 466
Ilustrații: 73
Dimensiuni: 156 x 234 x 24 mm
Greutate: 0.45 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Locul publicării:Boca Raton, United States
Public țintă
Professional Practice & DevelopmentCuprins
Services and Decision Making: Stochastic Decision Making in Information Technology Services Delivery. Simulation-Based Studies on Dynamic Sourcing of Customers under Random Supply Disruptions. Customer Perceptions of Quality and Service System Design. Data Mining and Quality in Service Industry: Review and Some Applications. Software for Solving Real Service-Management Problems. Decision Making in Health Services: Logistics and Retail Pharmacies: Providing Cost-Effective Home Delivery of Prescriptions. Improving Pharmacy Operations Using Computer Simulation. Patient Prioritization in Emergency Departments: Decision Making under Uncertainty. Using Process Mapping and Capability Analysis to Improve Room Turnaround Time at a Regional Hospital. Decision Making in Logistic Services: Decision Making in Logistics Outsourcing from the Standpoint of Hiring Companies. Revenue Management of Transportation Infrastructure during the Service Life Using Real Options. Evaluating Different Cost-Benefit Analysis Methods for Port Security Operations. Vehicle Routing in Service Industry Using Decision Support Systems. Decision Making in Other Service Areas: Decision Support for Information Technology (IT) Service Investments under Uncertainty. An Inventory Criticality Classification Method for Nuclear Spare Parts: A Case Study. Service Technology, Pricing, and Process Economics in Banking Competition. Index.
Recenzii
"… shows that regardless of the place (company, hospital, etc..) or the decision maker (manager, nurse, etc.), decision making is done in an uncertain environment and therefore requires using rigorous methods to reduce this risk. Those methods are clearly described and applied to make this book a handbook of applications in decision making."
—Sabrina Hammiche, Université de Rennes 1, France
"An excellent collection of applications and models to improve decision making in a wide array of services. … can help professionals and researchers to broaden their practical knowledge in service scenarios under uncertainty."
—Esteban García-Canal, University of Oviedo, Spain
"… edited by internationally renowned researchers. … presents interesting contributions from several areas in service industries … an interesting book for practitioners, researchers, and students starting from the senior undergraduate level. The uniqueness of this book lies in the linkage between service industries and quantitative decision support techniques."
—Patrick Hirsch, University of Natural Resources and Life Sciences, Vienna, Austria
—Sabrina Hammiche, Université de Rennes 1, France
"An excellent collection of applications and models to improve decision making in a wide array of services. … can help professionals and researchers to broaden their practical knowledge in service scenarios under uncertainty."
—Esteban García-Canal, University of Oviedo, Spain
"… edited by internationally renowned researchers. … presents interesting contributions from several areas in service industries … an interesting book for practitioners, researchers, and students starting from the senior undergraduate level. The uniqueness of this book lies in the linkage between service industries and quantitative decision support techniques."
—Patrick Hirsch, University of Natural Resources and Life Sciences, Vienna, Austria
Notă biografică
Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry
Descriere
Providing insight and understanding of practical and methodological issues related to decision-making processes under uncertainty conditions in the service industries, this book integrates decision-making tools with real-world examples to present world-wide best practices as well as theoretical and applied strategies such as the use of hybrid and stochastic algorithms. It discusses emerging tendencies regarding decision-support systems and information systems to support decision-making in real scenarios and includes up-to-date research on how probabilistic algorithms and simulation-based approaches are changing experiences and practices in service management.