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Fourth Generation Management

Autor Brian Joiner
en Limba Engleză Paperback – 31 ian 1994
Written by the first of a new breed of "quality gurus," Fourth Generation Management is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future.
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Specificații

ISBN-13: 9780071735865
ISBN-10: 0071735860
Pagini: 304
Dimensiuni: 152 x 229 x 16 mm
Greutate: 0.41 kg
Editura: McGraw-Hill

Cuprins

Fourth Generation Management: The New Business Consciousness.Voice of the Customer: The Arbiter of Quality.Process and System Thinking: The Organization as a Flow Chart.Voice of the Process: Taking Measure of the System.Language of Variation: The Virtues and Vices of Difference.Using Data to Improve: A Strategic Toolkit for Quality.All One Team: A Culture for Quality and Success.The Culture of Quality Improvement: The Constancy of Change.