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Human Resources Management in the Hospitality Industry, Second Edition

Autor Hayes
en Limba Engleză Hardback – 11 mai 2015
Human Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
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Specificații

ISBN-13: 9781118988503
ISBN-10: 1118988507
Pagini: 320
Dimensiuni: 217 x 287 x 23 mm
Greutate: 0.98 kg
Ediția:2nd Edition
Editura: Wiley
Locul publicării:Hoboken, United States

Descriere

Human Resources Management in the Hospitality Industry, 2nd Edition helps today s hospitality professional be an expert at managing many functions.