We've all been told "If you can't say something nice, don't say anything at all." This easy-to-read book provides practical approaches and actual phrases for those times when you need to tactfully clue someone in, deflect the negative comment of a well-meaning friend, or let a co-worker know what he or she is doing drives you crazy - without destroying the relationship. "Sarita's advice helps you navigate the waters of office relationships." -Ann Mah, Past National President, American Business Women's Association "Sarita Maybin's skillful combination of positive examples and practical phrases will transform your communication experience" -Les Brown, Motivational Speaker & Best Selling Author, It's Not Over Until You Win "Stop wondering what to say and start improving your communication today. Read this book " -Jim Cathcart, Author, Relationship Selling: How To Get and Keep Customers Past President, National Speakers Association