Information Technology and Organizational Learning: Managing Behavioral Change Through Technology and Education
Autor Arthur M. Langeren Limba Engleză Paperback – 31 oct 2010
Defining the current IT problem from an operational and strategic perspective, the book presents a collection of case studies that illustrate key learning issues. It details a dynamic model for effective IT management through adaptive learning techniques—supplying proven educational theories and practices to foster the required changes in your staff. It examines existing organizational learning theories and the historical problems that have occurred with companies that have used them, as well as those that have failed to use them.
Here’s a sample of what’s new in this edition:
- A new chapter on Virtual Teams and Outsourcing
- Updated case studies that cover noteworthy developments since the publication of the previous edition
- New material on infrastructure improvements and social networking as an improved method for team building
- Up-to-date coverage of virtual mentoring and how to better manage at the micro level across departments and the organization
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Specificații
ISBN-13: 9780415875837
ISBN-10: 0415875838
Pagini: 386
Ilustrații: 59 b/w images and 22 tables
Dimensiuni: 156 x 234 x 20 mm
Greutate: 0.54 kg
Ediția:Revizuită
Editura: CRC Press
Locul publicării:United States
ISBN-10: 0415875838
Pagini: 386
Ilustrații: 59 b/w images and 22 tables
Dimensiuni: 156 x 234 x 20 mm
Greutate: 0.54 kg
Ediția:Revizuită
Editura: CRC Press
Locul publicării:United States
Public țintă
IT managers, human resouces professionals, and trainers.Cuprins
The "Ravell" Corporation
A New Approach
The Blueprint for Integration
Enlisting Support
Assessing Progress
Resistance in the Ranks
Line Management to the Rescue
IT Begins to Reflect
Defining an Identity for Information Technology
Implementing the Integration: A Move Toward Trust and Reflection
Key Lessons
Defining Reflection and Learning for an Organization
Working Toward a Clear Goal
Commitment to Quality
Teaching Staff "Not to Know"
Transformation of Culture
Alignment With Administrative Departments
The IT Dilemma
Recent Background
IT in the Organizational Context
IT and Organizational Structure
The Role of IT in Business Strategy
Ways of Evaluating IT
Executive Knowledge and Management of IT
IT: A View From the Top
Section 1: Chief Executive Perception of the Role of IT
Section 2: Management and Strategic Issues
Section 3: Measuring IT Performance and Activities
General Results
Defining the IT Dilemma
Recent Developments in Operational Excellence
Technology as a Variable and Responsive Organizational Dynamism
Technological Dynamism
Responsive Organizational Dynamism
Strategic Integration
Summary
Cultural Assimilation
IT Organization Communications With "Others"
Movement of Traditional IT Staff
Summary
Technology Business Cycle
Feasability
Measurement
Planning
Implementation
Evolution
Drivers and Supporters
Information Technology Roles and Responsibilities
Replacement or Outsource
Organizational Learning Theories and Technology
Learning Organizations
Communities of Practice
Learning Preferences and Experiential Learning
Social Discourse and the Use of Language
Identity
Skills
Emotion
Linear Development in Learning Approaches
Managing Organizational Learning and Technology
The Role of Line Management
Line Managers
First-Line Managers
Supervisor
Management Vectors
Knowledge Management
Change Management
Change Management for IT Organizations
Social Networks and Information Technology
Organizational Transformation and the Balanced Scorecard
Methods of Ongoing Evaluation
Balanced Scorecards and Discourse
Knowledge Creation, Culture, and Strategy
Virtual Teams and Outsourcing
Status of Virtual Teams
Management Considerations
Dealing With Multiple Locations
Externalization
Internalization
Combination
Socialization
Externalization Dynamism
Internalization Dynamism
Combination Dynamism
Socialization Dynamism
Dealing With Multiple Locations and Outsourcing
Revisiting Social Discourse
Identity
Skills
Emotion
Synergistic Union of IT and Organizational Learning
Siemens AG
Aftermath
ICAP
Five years later
HTC
IT History at HTC
Interactions of the CEO
The Process
Transformation From the Transition
Five Years Later
Summary
Toward Best Practices
Chief IT Executive
Definitions of Maturity Stages and Dimension
Variables in the Chief IT Executive Best Practices Arc
Maturity Stages
Performance Dimensions
Chief Executive Officer
CIO Direct Reporting to the CEO
Outsourcing
Centralization Versus Decentralization of IT
CIO Needs Advanced Degrees
Need for Standards
Risk Management
The CEO Best Practices Technology Arc
Definitions of Maturity Stages and Dimension Variables in the CEO Technology Best Practices Arc
Maturity Stages
Performance Dimensions
Middle Management
The Middle Management Best Practices Technology Arc
Definitions of Maturity Stages and Dimension Variables in the Middle Manager Best Practices Arc
Maturity Stages
Performance Dimensions
Summary
Ethics and Maturity
Conclusions
Glossary of Terms
References
Index
Each chapter begins with an Introduction
A New Approach
The Blueprint for Integration
Enlisting Support
Assessing Progress
Resistance in the Ranks
Line Management to the Rescue
IT Begins to Reflect
Defining an Identity for Information Technology
Implementing the Integration: A Move Toward Trust and Reflection
Key Lessons
Defining Reflection and Learning for an Organization
Working Toward a Clear Goal
Commitment to Quality
Teaching Staff "Not to Know"
Transformation of Culture
Alignment With Administrative Departments
The IT Dilemma
Recent Background
IT in the Organizational Context
IT and Organizational Structure
The Role of IT in Business Strategy
Ways of Evaluating IT
Executive Knowledge and Management of IT
IT: A View From the Top
Section 1: Chief Executive Perception of the Role of IT
Section 2: Management and Strategic Issues
Section 3: Measuring IT Performance and Activities
General Results
Defining the IT Dilemma
Recent Developments in Operational Excellence
Technology as a Variable and Responsive Organizational Dynamism
Technological Dynamism
Responsive Organizational Dynamism
Strategic Integration
Summary
Cultural Assimilation
IT Organization Communications With "Others"
Movement of Traditional IT Staff
Summary
Technology Business Cycle
Feasability
Measurement
Planning
Implementation
Evolution
Drivers and Supporters
Information Technology Roles and Responsibilities
Replacement or Outsource
Organizational Learning Theories and Technology
Learning Organizations
Communities of Practice
Learning Preferences and Experiential Learning
Social Discourse and the Use of Language
Identity
Skills
Emotion
Linear Development in Learning Approaches
Managing Organizational Learning and Technology
The Role of Line Management
Line Managers
First-Line Managers
Supervisor
Management Vectors
Knowledge Management
Change Management
Change Management for IT Organizations
Social Networks and Information Technology
Organizational Transformation and the Balanced Scorecard
Methods of Ongoing Evaluation
Balanced Scorecards and Discourse
Knowledge Creation, Culture, and Strategy
Virtual Teams and Outsourcing
Status of Virtual Teams
Management Considerations
Dealing With Multiple Locations
Externalization
Internalization
Combination
Socialization
Externalization Dynamism
Internalization Dynamism
Combination Dynamism
Socialization Dynamism
Dealing With Multiple Locations and Outsourcing
Revisiting Social Discourse
Identity
Skills
Emotion
Synergistic Union of IT and Organizational Learning
Siemens AG
Aftermath
ICAP
Five years later
HTC
IT History at HTC
Interactions of the CEO
The Process
Transformation From the Transition
Five Years Later
Summary
Toward Best Practices
Chief IT Executive
Definitions of Maturity Stages and Dimension
Variables in the Chief IT Executive Best Practices Arc
Maturity Stages
Performance Dimensions
Chief Executive Officer
CIO Direct Reporting to the CEO
Outsourcing
Centralization Versus Decentralization of IT
CIO Needs Advanced Degrees
Need for Standards
Risk Management
The CEO Best Practices Technology Arc
Definitions of Maturity Stages and Dimension Variables in the CEO Technology Best Practices Arc
Maturity Stages
Performance Dimensions
Middle Management
The Middle Management Best Practices Technology Arc
Definitions of Maturity Stages and Dimension Variables in the Middle Manager Best Practices Arc
Maturity Stages
Performance Dimensions
Summary
Ethics and Maturity
Conclusions
Glossary of Terms
References
Index
Each chapter begins with an Introduction
Recenzii
Langer shows us through compelling case studies and the use of research findings what organizational learning looks like when it is happening and the processes and culture necessary to support it. ... a book for and about leadership ... draws on core knowledge about leading change, business strategy, and organizational design. It provides a view of the executive role in managing organizational transformation that is relevant not only to the chief information officer but also to every occupant of the C-Suite [the offices designated for those executives whose title starts with "Chief," such as chief executive officer (CEO), chief operating officer (COO), etc.].
—David A. Thomas, H. Naylor Fitzhugh Professor of Business Administration, Harvard Business School
A must read for any technology leader.
—J. Chris Scalet, Executive Vice President Global Services & Chief Information Officer (CIO) Merck & Co., Inc.
Langer provides a comprehensive analysis of how information technology continues to dramatically change organizational life. His theories and applications of the strategic and cultural uses of technology are fundamental to understanding the principles and concepts of organization design in the 21st century.
—Charles C. Snow, Mellon Foundation Professor of Business Administration, Smeal College of Business, Penn State University
—David A. Thomas, H. Naylor Fitzhugh Professor of Business Administration, Harvard Business School
A must read for any technology leader.
—J. Chris Scalet, Executive Vice President Global Services & Chief Information Officer (CIO) Merck & Co., Inc.
Langer provides a comprehensive analysis of how information technology continues to dramatically change organizational life. His theories and applications of the strategic and cultural uses of technology are fundamental to understanding the principles and concepts of organization design in the 21st century.
—Charles C. Snow, Mellon Foundation Professor of Business Administration, Smeal College of Business, Penn State University
Notă biografică
Arthur M. Langer has more than 25 years of experience in managing the strategic development, support, and marketing of software and computer systems. His professional expertise encompasses IT strategy, outsourcing, operations management, feasibility analysis and techniques for developing and marketing systems, management of IT staff, IT cost/benefit analysis, systems selection/migration, Year 2000 implementation, computer downsizing, and software re-engineering of enterprise systems to Client/Server using Object Oriented Methods. Select clients include Prudential Insurance, Corcoran Group, Citibank, Purina Mills, NET/Thirteen, System Software Associates, Global Turnkey Systems, TIAA/Cref, France Telecom, and Buelli and Rasero (Italy’s largest insurance agents).
In addition to corporate consulting, Dr. Langer presents seminars throughout the world on analysis, design, and software management. Dr. Langer is Chair of Faculty and Curricular Development in the Information Technology Programs of Columbia University’s School of Continuing Education and teaches courses in the MBA program of the Graduate School of Business at Columbia. A specialist in issues of distance education, mentoring, and workplace learning, he has more than 15 years of experience in adult higher education. At Columbia, he is responsible for developing overall curricular direction, as well as individual courses, for graduate-level adult education program. He is also responsible for program administration, including faculty hiring and student recruitment.
As a researcher, Dr. Langer has authored various papers on information systems design and management. His current research focuses on the mentoring of adult learners and the design of technology-based curricula for corporations and universities. Dr. Langer is also the author of The Art of Analysis (Springer-Verlag, 1997; second edition 1999), used in the United States and abroad by universities and professionals in the industry.
Dr. Langer holds a BS in computer science, an MBA in accounting/finance, and a Doctorate of Education from Columbia University.
In addition to corporate consulting, Dr. Langer presents seminars throughout the world on analysis, design, and software management. Dr. Langer is Chair of Faculty and Curricular Development in the Information Technology Programs of Columbia University’s School of Continuing Education and teaches courses in the MBA program of the Graduate School of Business at Columbia. A specialist in issues of distance education, mentoring, and workplace learning, he has more than 15 years of experience in adult higher education. At Columbia, he is responsible for developing overall curricular direction, as well as individual courses, for graduate-level adult education program. He is also responsible for program administration, including faculty hiring and student recruitment.
As a researcher, Dr. Langer has authored various papers on information systems design and management. His current research focuses on the mentoring of adult learners and the design of technology-based curricula for corporations and universities. Dr. Langer is also the author of The Art of Analysis (Springer-Verlag, 1997; second edition 1999), used in the United States and abroad by universities and professionals in the industry.
Dr. Langer holds a BS in computer science, an MBA in accounting/finance, and a Doctorate of Education from Columbia University.
Descriere
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This book focuses on the need to integrate digital technology fully into the culture of all organizations. This 4th Edition includes new topics such as the challenges of assimilating multiple generations of employees and establishing working cultures that are more resilient, adaptive and can be configured as a platform driven by data assets.
This book focuses on the need to integrate digital technology fully into the culture of all organizations. This 4th Edition includes new topics such as the challenges of assimilating multiple generations of employees and establishing working cultures that are more resilient, adaptive and can be configured as a platform driven by data assets.