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Itil Lifecycle Essentials de It Governance

Itil Lifecycle Essentials

Autor It Governance, Claire Agutter
en Limba Engleză Paperback – 27 mar 2013
Covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle.
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Specificații

ISBN-13: 9781849284172
ISBN-10: 1849284172
Pagini: 382
Dimensiuni: 140 x 216 x 20 mm
Greutate: 0.44 kg
Editura: Itgp

Notă biografică

Angelo Esposito, Program Manager with Jacobs Technology, is currently advising the US Navy on its Enterprise ITSM Transformation effort. A former Chief Information Officer (CIO) with more than 25 years of experience, he has worked in commercial, non-profit and government sectors. Mr Esposito holds a degree from the University of Massachusetts, Boston, and certifications in ITIL®, Information Systems Auditing, Information Security Management, and the Governance of Enterprise IT. In addition to the United States, Mr Esposito has lived and worked in England, Luxembourg and Canada. His hobbies include competing as a triathlete and participating as a Century bike rider for charitable causes. Mr Esposito currently resides in Washington, DC, USA. || Timothy Rogers is a consultant specializing in service management, governance and continual improvement. Timothy is a former CTO with over 15 years' experience working with high-tech start-ups, financial services firms and large government clients.

Cuprins

1.Introducing Service Management; 2.Key Concepts and roles; 3.The service lifecycle; 4.Service strategy; 5.Service Design; 6.Service Transition; 7.Service Operation; 8.Continual Service Improvement; 9.Service management Automation; 10.Service management Training and Qualifications; 11.Multiple choice Exam Strategies; Further Reading/Resources