Itsm Iron Triangle: Incidents, Changes and Problems
Autor It Governance, Daniel McLeanen Limba Engleză Paperback – 30 sep 2012
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Specificații
ISBN-13: 9781849283175
ISBN-10: 1849283176
Pagini: 198
Dimensiuni: 140 x 216 x 11 mm
Greutate: 0.24 kg
Editura: Itgp
ISBN-10: 1849283176
Pagini: 198
Dimensiuni: 140 x 216 x 11 mm
Greutate: 0.24 kg
Editura: Itgp
Notă biografică
Cuprins
Introduction Chapter 1: Change in Assignment Chapter 2: Into the Fire Chapter 3: Turning up the Heat Chapter 4: Searching for the Right Place to Start Chapter 5: Investigating the Wetware Chapter 6: Managing Service Outages Chapter 7: Time to Refocus Chapter 8: The Five Questions Chapter 9: What is that Light at the End of the Tunnel? Chapter 10: Not Everyone likes Answers Chapter 11: Why Service Outages are like Dandelions Chapter 12: When No One is Around Chapter 13: The Right Thing the Wrong Way Chapter 14: Going Through them Changes Chapter 15: Some Fingers Point and Some Hands Clap Chapter 16: What Have you Done for me Today? ITG Resources