Cantitate/Preț
Produs
Total produse
Vezi coșul
Managing Customer Service de Institute of Leadership & Management

Managing Customer Service: Institute of Learning & Management Super Series

Autor Institute of Leadership & Management
en Limba Engleză Paperback – 27 apr 2007
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Citește tot Restrânge

Din seria Institute of Learning & Management Super Series

  • Introduction to Leadership
    Preț: 29345 lei
  • Achieving Objectives Through Time Management
    Preț: 35181 lei
  • Developing Yourself and Others
    Preț: 35470 lei
  • Working with Costs and Budgets
    Preț: 36418 lei
  • 26% Giving Briefings and Making Presentations in the Workplace
    Preț: 101120 lei
  • Effective Meetings for Managers
    Preț: 35384 lei
  • Writing for Business
    Preț: 37175 lei
  • 26% Understanding Workplace Information Systems
    Preț: 101203 lei
  • 26% Communicating One-to-One at Work
    Preț: 101131 lei
  • 26% Planning Change in the Workplace
    Preț: 101316 lei
  • 49% Planning to Work Efficiently
    Preț: 67891 lei
  • Recruiting, Selecting and Inducting New Staff in the Workplace
    Preț: 35950 lei
  • Building the Team
    Preț: 35026 lei
  • 26% Motivating to Perform in the Workplace
    Preț: 92975 lei
  • Managing Performance
    Preț: 36232 lei
  • Managing Conflict in the Workplace
    Preț: 35666 lei
  • Understanding the Communication Process in the Workplace
    Preț: 36987 lei
  • Solving Problems and Making Decisions
    Preț: 35470 lei

Preț: 34835 lei

Nou

Puncte Express: 523
Preț estimativ în valută:
6669€ • 6932$ • 5529£

Carte tipărită la comandă

Livrare economică 06-20 februarie 25

 Adaugă în coș

Wish list
Gift list
Am citit!
Adaugă în listă
Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780080464190
ISBN-10: 008046419X
Pagini: 106
Dimensiuni: 210 x 297 x 8 mm
Greutate: 0.43 kg
Ediția:5Revizuită
Editura: Taylor & Francis
Colecția Routledge
Seria Institute of Learning & Management Super Series

Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Recenzii

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

Cuprins

Introduction; Chapter 1 Session AAbout customers; Chapter 2 Session BWhat is customer care?; Chapter 3 Session CDelivering customer care; Chapter 4 Performance checks; Chapter 5 Reflect and review;

Notă biografică

Published for the Institute of Leadership & Management

Descriere

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).