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Managing Violence in the Workplace

Autor Thomas K. Capozzoli, R. Steve McVey
en Limba Engleză Paperback – 3 mai 1996
Managing Violence in the Workplace is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence. The authors have analyzed numerous incidents in the workplace and constructed "how to" guidelines. Be prepared for managing workplace violence. Develop procedures to reduce the potential for violence, create contingency plans, fulfill your legal and moral obligation to employees and the public, reduce your company's liability, and provide a safer environment for all.

Who can benefit from Managing Violence in the Workplace? Any organizational executive, risk manager, security, or human resource professional... anyone working to create a comprehensive, organizational program for response to potential and actual incidents of workplace violence.
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Specificații

ISBN-13: 9781574440331
ISBN-10: 1574440330
Pagini: 152
Ilustrații: black & white illustrations
Dimensiuni: 152 x 229 x 17 mm
Greutate: 0.45 kg
Ediția:1
Editura: Taylor & Francis
Colecția CRC Press
Locul publicării:Oxford, United Kingdom

Public țintă

Professional and Professional Practice & Development

Cuprins

Introduction Chapter 1 Case Examples of Workplace Violence; Violence at Delco Remy; The Chelsea School System; The Standard Gravure Corporation; United States Postal Service Chapter 2 Taxonomy of Workplace Violence; Categories of perpetrators Chapter 3 Causes of Workplace Violence; Threat to job and person; Extended working hours and personality conflicts; Domestic turbulence and character disorders; Research on personality, mental health, behavior Lack of dispute resolution skills; Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies; Typologies of violent people; Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence; Theory X and Y; Employee performance appraisals; Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence; Change interviewing, hiring procedures and testing; Drug screening; Layoff and termination procedures; Addressing personnel problems and discipline; Crisis management plan for violent events; Index

Notă biografică

Dr. Thomas K. Capozzoli, R. Steve McVey

Descriere

Managing Violence in the Workplace is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence