Operations Management

Well-developed pedagogical features, including a unique 'When things go wrong' feature that shows how OM failures create serious problems for real organizations

David Barnes is Head of the Department of Business Information Management and Operations at the University of Westminster Business School in London, UK. Previously, he has held lecturer posts at Royal Holloway University of London, the Open University and Thames Valley University, and has been a Visiting Research Fellow at the University of Cambridge. Prior to academia, he worked for 14 years in the process plant and building products industries in both engineering and line management positions.

PART ONE: INTRODUCTION TO OPERATIONS MANAGEMENT 1.Operations Management 2.Operations Performance 3.Operations StrategyPART TWO: STRUCTURAL ISSUES 4.Facilities 5. Capacity 6.Process Design and Technology 7.The Supply NetworkPART THREE: INFRASTRUCTURAL ISSUES 8.Planning and Control 9.Inventory Management 10.Lean Operations 11.Quality Management 12.People in Operations Management 13.Risk, Resilience and Recovery 14.Operations Improvement 15.Innovation in Operations ManagementPART FOUR: THE FUTURE OF OPERATIONS MANAGEMENT 16.Emerging Challenges in Operations.

David Barnes is a brilliant writer. His book sparks curiosity through its broad coverage of operations management - all the way from classical management models to up-to-date managerial challenges. The text is vivid, informative and critical. In combination with the digital resources, it all provides an excellent platform for learning.
This textbook will revitalize my approach to research and teaching. It offers a comprehensive and objective look at key topics from an international standpoint. With his inspirational and innovative case-based approach, David Barnes provides a fresh perspective on operations management. My students will undoubtedly have a faster and better learning curve with this original new textbook.
David Barnes has captured the international flavour of the contemporary challenges faced by many global enterprises. The text integrates core international business concepts with operations management principles while bringing topics to life using a range of case studies.
Suitable for a first course in operations management at both undergraduate and postgraduate level, this textbook addresses a gap in the literature by considering issues from an international perspective. It clarifies the concepts, reviews tools and applications, and ends with an examination of new trends.