Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
Autor Aleksander Szlam, Ken Thatcheren Limba Engleză Paperback – 3 ian 1996
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Specificații
ISBN-13: 9780936648804
ISBN-10: 0936648805
Pagini: 190
Ilustrații: 1
Dimensiuni: 156 x 234 x 12 mm
Greutate: 0.32 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Locul publicării:United States
ISBN-10: 0936648805
Pagini: 190
Ilustrații: 1
Dimensiuni: 156 x 234 x 12 mm
Greutate: 0.32 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Locul publicării:United States
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Public țintă
Professional Practice & DevelopmentNotă biografică
Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.
Cuprins
ACKNOWLEDGMENTFOREWORDPREFACE CHAPTER 1.AN OVERVIEW OF PREDICTIVE DIALERS CHAPTER 2.WHY AND WHERE USE PREDICTIVE DIALERS CHAPTER 3.THE STATE OF PREDICTIVE DIALING TODAY CHAPTER 4.CASE STUDIES CHAPTER 5.WHAT TO LOOK FOR WHEN CHOOSING APREDICTIVE DIALER CHAPTER 6.HOWTO BE SUCCESSFUL IN IMPLEMENTINGA PREDICTIVE DIALER CHAPTER 7.TOMORROW'S CUSTOMER CAREFOCUSED BUSINESS
Descriere
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,